The UPS Store

"A friend dropped off 3 items. 2 Amazon with QR codes and 1 prepaid postage. The guy there put a label over the prepaid package and sent it to Amazon. When I called they said there was nothing they could do the packages were gone! I was told they are supposed to match QR codes with the items from Amazon. Obviously that did not happen. They stuck a label on 1 package with separate items going to Amazon and screwed up the prepaid label going to Bloomingdale’s. I am out $100.because of their error!!!!"

"I used this store to ship a package for an eBay sale. I purchased extra packaging material to further protect my item. The item was damaged during shipping and come to find out the extra packaging material was never added to the package. To make matters worse, the employee never asked me for the declared value of my item and left it at the default amount. After UPS completed the damage report, I am only receiving a check for the false declared value. UPS Store #1815 is refusing to pay the difference to make this right even though it was THEIR employee who was responsible for both issues. Needless to say, I will never use UPS Store #1815 for my shipping needs in the future. I encourage anyone reading this review to use a different UPS Store to ship their items."

"Almost closing I arrived to return a package that I had bought on Amazon. The staff was fast there were several people in line when I got there. I'm sure they had a long shift it looked like this particular store has a lot of business. They were efficient and friendly and seemed to enjoy the work they're doing. A+"

"I don't even know what to write at this point. They may be cheating me out of 300$. Have never been treated like this from a shipper. UPS corporate says we are definitely owed a refund but this store is trying to get more money or they say they will lose the package. Unreal. In Holiday Manor I would not expect this. Hopefully they change their tune and eventually provide some help"

"Went to return a pair of glasses and was so happy this store was open Sundays since I work Monday-Saturday. There was a young woman working this afternoon who was incredibly kind and helpful. I have social anxiety and I felt nauseous before coming in to the store because I'd never been in there and didn't know what I needed to do with my package, but this woman was very friendly and made my whole experience comfortable and easy. I know it's silly, but few people ever put my anxiety to ease like that and it meant a lot to me."