The UPS Store

"If I could give 0 stars I would. I am a small business owner and I arrived to this location this morning with the intent to ship an order for my customer. I explained the services that I needed and the associate asked for my ID. I asked her since when do you need my ID to ship an order? She responds with “that’s the law” with an attitude! Like last listen, I’ve been shipping products for a while now and this is the first I’ve ever been asked for my identification. This associate has poor customer service skills, poor communication and innerstanding and lacks professionalism. She might have been able to provide better service had she not been worried about what time the coffee would be arriving. In summation, I ended up taking my business to the UPS store on 325 Main St. Do not go to this location if you want to be treated with respect and decency."

"I frequent this store. I have seen the line backed up to the door during busy season, and the employees remain calm, courteous, and respectful. I've never had a negative interaction with anybody there. The team is top notch. They enhance those small, daily interactions that most people don't think about. Those small things can make or break your day. I'm glad this store makes sure you have a good interaction every time."

"I had a package I needed to send today. Went in this store for the first time. Employees were very friendly and had me in and out in about 5 mins. I picked up a few shipping supplies while I was in there. Their prices on those are reasonable. Great and convenient location if you live or work in the downtown area."

"I've had to change this review several times throughout the past couple of years. Good Things: They have a couple really good employees that work here. The guy/manager is friendly, helpful, and always has a good attitude know matter the time of the day. It doesn't matter if it's 9am or 4pm... He's always busy doing something, stacking packages or boxing something up. He never fails to immediately stop whatever he's in the middle of doing to help me with my arm load of packages. I appreciate his consistently good service and support. Bad Things: I've only had 1 package damaged in Transit in 20+ years. There's a lady that works 1st shift/the same shift as the guy(manager). I've had a couple negative experiences with her. She isn't as helpful/quick to help you or friendly. It's hit and miss with her. You never know what kind of service you're going to get with her, so I try to avoid her completely. The second shift employee is a nice lady. She is usually busy. I think she's the only person to work the front. I can understand why this would make her job stressful. Several times, They have locked the doors 15-20 minutes early. Its best you get here at least 30 minutes before they close. I've found the doors being closed and locked early more than once. It's aggregating to drive all the way there to find them closed early. Only to cause customers to drive to the other side of Bardstown road."