Saia LTL Freight

"Set up delivery with company, stayed home waiting 8 hours and no delivery. All they do is offer apologies, what good is that??? How about 8 hours of lost pay reimbursement. Will not recommend this company to anyone."

"I have had the worst experience with an LTL shipment by SAIA. It was originally quoted as 1 week and it has now been just under a month. My shipment has been in Louisville at the hub for the last 5 days waiting to be delivered to the final destination just 20 miles or so away. Sure there was a holiday in that time, but it arrived before the holiday and now is scheduled to be delivered almost a week after said holiday. And don't get me started on the delivery date. It changes EVERY day. It was scheduled to be delivered today (Tues) until 10 am this morning; I totally got my hopes up. Then it just changed to tomorrow. We were promised yesterday over the phone that it would ABSOLUTELY be today. That was after it was scheduled for Monday delivery and it changed to Tuesday (today). I have absolutely no hope that this thing will make it to us in the near future. This is just beyond ridiculous. We're waiting on this piece for a huge project that needs to be wrapped up ASAP because of the cold weather. Before our fiasco in Louisville, it sat in Indianapolis, just over an hour away for 4 days, all while the scheduled delivery changed every morning to the next day. If it still had to go from Indy to Lou and then scheduled, why would you set a scheduled delivery date the next day? I understand there are shipping issues right now, but don't quote a week when it's not possible, don't update the scheduled delivery every single day with the next day, and don't let it sit just a few miles away from where you need to take it for a week. Judging by other reviews, we're probably still looking at a few more rescheduled delivery dates. ETA - after another phone call, we were told they don't even deliver to the final location on Tuesdays, only Mon, Wed, and Fri. So they should have never said that yesterday. Nice. Very nice."

"0 STARS!! Do not use this shipping company if you have an option. I was told that my package was in Louisville and scheduled my first delivery a week ago.. now we are on our 5th reschedule. Every time I call I am given a new delivery date & a new excuse. Supervisor 1 is on vacation, supervisor 2 is on vacation, we’re short staffed, the girl that handles deliveries is sick. “It’s a mess here” This is the most unprofessional delivery service I’ve ever used. Never again! It’s become a running joke in my house.. out for delivery? Yeah right"

"I understand that the current virus situation is causing delays everywhere. But, My pallets have been sitting here in town at the Louisville hub since 3/25. Today is 3/30 and I was finally able to get someone on the phone to schedule a delivery. At least be professional enough to call and let me know about the delay and that you are trying to get it scheduled especially when I am paying hundreds of dollars for shipping. The national dispatch persons that I spoke to said there wasn't even an attempt to call me. Don't just ghost your clients and make them wait with no information what-so-ever."

"We were shipping equipment to a customer in Colorado Springs from Louisville. The delivery date was set for the 28th. When I called on the 31st I was told it was accidentally put on a truck to Salt Lake City. The equipment has now been to 10 cities including Denver, Boise and Salt Lake City twice and still isn't delivered. What an absolute joke of a shipping company. When I asked customer service for a refund because I now have to refund my customer they told me we can't do that you have to talk to your sales rep. That's customer service for you!"