Ball & Ball Trucking

"The worst customer service I've ever experienced. All the way from the phone conversations to delivery. I was told they would deliver my order to me if I gave a day notice. I received a call from the driver saying he was on his way, I asked who told him to deliver it today, he said he was told it needed to be delivered. My leg is broken and I just had surgery. My wife dealt with the driver who from the start was rude slamming boxes around then leaving the biggest box in my driveway.The driver said we weren't nice enough to him so he left it in the drive. I complained to dispatch, they said I was deranged for calling so much. I cancelled my order and contacted my credit card. I could go on with more, but the bottom line is, if you are going to ship something, Don't use Ball and Ball My wife used her phone to video some of his carrying on.Really"

"I called on Friday when ABF transferred my treadmill to Ball & Ball. He was unsure when he could get it to me as he didn’t have much coming my way to group it up with. While I understand trying to group things up to save overhead, they were paid to deliver it regardless and I don’t like the fact that it was held for that reason. I’m a truck driver as well, so I do understand where their coming from. I agreed to give him till Wednesday, but since it was raining and he had something coming that direction the next day Thursday I said the next day would be fine. They delivered it when he said between 8-9am Thursday morning. Driver was friendly, and the dispatcher was friendly."

"I had an item shipped from Texas to Louisville by ABF Freight. They handed off delivery of this 634lb. crate ( a smoker ) to Ball & Ball Trucking. I was initially concerned due to several negative reviews, but my experience was fine ! When I was notified by ABF to contact Ball & Ball Trucking about delivery, I then called and spoke to “Justin” to set up a date for delivery. He asked if I would be available the next day, and I said I would be home, and preferred a time in the afternoon if possible. He replied that he would try to get my crate loaded on the truck first, so it would come off, last (making it in the afternoon). Sure enough, I got a call early in the afternoon from the driver, “Bill”. who said he would be here in about an hour. Almost exactly an hour later, his lift gate truck was at the end of my driveway; he proceeded to off load my crate and professionally maneuver it into my garage. He even adjusted it’s position at my request to make my uncreating easier..Very friendly guy, and I was glad to give him a tip. All around very good experience !"

"Just got a door delivered by Ball and Ball trucking and Skyler did a great job! He was friendly and helpful with a very awkward double door standing up on a very large pallet. He even placed it in our garage. Great service and thanks so much for making a prompt delivery around the holidays!"

"Had a delivery of kitchen cabinets handed off by ABF Freight to Ball & Ball. The RTA delivery instructions were extremely clear that you should not accept the delivery if not home and an appointment must be made prior to delivery. I called to schedule my delivery time after the products arrived in my city and they indicated they were already delivered to my home (on a rainy day) and left in the driveway with no one present to inspect and receive."