Crystal Whitehouse

"When I first came to her it was good. I knew I needed help but didn’t want that label on me. When things got bad for me and I was struggling mentally and frustrated that I couldn’t be seen because I was two minutes late. I told the person I was texting that I was struggling but instead of getting help I was discharged as a patient. I was only charged 2 fees for being late/ late cancel but to see her text I was always late which is false I always walked right on the dot I was scheduled. You’re supposed to help people not drop them when they’re at their lowest. DO BETTER! I don’t know if it was crystal herself or her office manager but it’s pathetic. You shouldn’t be in this kind of work if you can’t handle people that you KNOW gave mental problems."

"Very disappointed in how unprofessional the office staff is in this practice. Crystal Whitehouse does fine as a Nurse Practitioner, however, her receptionist is argumentative, unprofessional, and rude in her messages back and forth with you. She is quick to point blame at you for possible misunderstandings and/or rescheduling. And seems to try to belittle or undermine you through your text conversations. I’m assuming it is the receptionist, or at least I hope so instead of Whitehouse herself. She has done so on two of my only two text conversations with the office. Only reason I’m giving a second star is because Crystal Whitehouse is a fair APRN. I would maybe suggest a new receptionist. I’m sure their office will reply to this with some sort of comment trying to discredit my experience."

"Sad that a place like this exists. They will and do not contact you to schedule a appointment. They just make it and expect you to show up. You can not get anyone on the phone period. They only contact you through emails. I have had to reschedule do to a mental issue that happens every day every time I wake up. I finally got them to schedule me one for the afternoon. And for spite and revenge seems like they put it a month away after waiting 2-3 months already. My vehicle went down last week and cant get it fixed until next tuesday 3-7-23 and they then told me if I didnt come that they would not see me or schedule me in again and refused to see me. Horrible place when it comes to caring about they're patients. I will be contacting BBB. Negative stars."

"My spouse has had the worst experience ever here. They deserve negative stars. Very rude and they don't do the things they were supposed to do. I know what medicine I'm supposed to be on because I was prescribed those through the hospital but instead they want to hand out experimental medication that made me suicidal and my condition worse. When I told them this they suggested a higher dose. Obviously they don't listen and don't care. Slammed her pen down and left the room to talk about me to the receptionist. Not professional. This line of work you need to be prepared for those who have issues and may get emotional and angry. Will not be going back worse place to go to. I'll be switching to another place."

"We had a wonderful experience! Crystal is a wonderful listener and really took into account my experiences with my child. She allowed me to be apart of the evaluation and treatment decisions, which I loved. I was so afraid that a recommendation would be made without my input of what was happening at home verses the snapshot of what was seen in the office. We were on a waitlist with another provider that was scheduled out for over a year. This office was able to get us in within a month. Most of the communication is done through email and text. But thats perfect for me since I cant make phone calls at work."