Growth Center For Counseling: Love Charles

"My son got a new patient appointment with an np there about a year ago and he was misdiagnosed bc the np only spent a few minutes with him and used a checklist to diagnose. The np prescribed a pretty hard core med based on the misdiagnosis. We now have a proper diagnosis and treatment plan."

"I filled out new patient paperwork in September of 2022 on their website and was contacted a week or so later by Alexis to be added to the waiting list to be scheduled for an appointment. I had called a few other places that had the same thing so I didn’t think anything of it. A few weeks later I received a call for an open appointment (the appointment was still about a month out) Alexis informed me that they had a $50 appointment fee and that my insurance would be billed after the appointment. I had been referred to another counselor and was waiting on a call back at the time so I asked Alexis if my $50 appointment fee would be refunded if I needed to cancel l, she assured me I would be refunded. I was able to start sessions elsewhere sooner than with The Growth Center so I called and canceled my appointment. I spoke with Alexis and asked her how I would be refunded she told me they couldn’t refund it using the card I paid it with that they would mail it and that it would take a month. I made sure she had my correct address. I have not received my refund, I’ve called and left multiple messages with April (their billing department and I have sent them a message via their website. They never answer the phone and nobody will call you back. Seems like a very dishonest business to me. I honestly wonder if they are even a legitimate business at this point."

"Charles Love is extremely unprofessional. After speaking with me one time he wrote up a negative evaluation on me. He had spoke to my son’s father 9 times. It was very clear that he only spoke to my son about me. He was very clearly trying to build a case for my ex against me. He failed to even disclose any information regarding my son’s care to me. He only disclosed it to my son’s father. We have a 60/40 parenting schedule with me having the 60. Charles claimed he was meeting with my son in regards to coping with our divorce. Charles is far more concerned about what is happening between my ex and I than actually providing real care for my son. I would not recommend it to anyone!"