OfficeMax

"Extremely understaffed, that 1 guy behind the printing section was very overloaded with work, the line is very long. he did maintain a smile under all this pressure but come on, seriously? 1 worker in a very business city location?"

"I went today to get a new stamp for my job, originally I went to another Office depot that informed me they didn't have what I was looking for and helped me look for another location who did. They informed me of this one, I got in line and waited for my turn. Roxie was helping out customers and was very patient and helpful, I want to acknowledge her multitasking skills because she was helping the two customers in front of me, and asking in advance who needed what type of help so she could direct them to where they needed to go (if the line wasn't the correct area). She also informed of the possible wait time since she was the only one in the department, yet did her best to take her time but also not keep the customers in line waiting too long. Her customer service was also amazing, she was extremely helpful and informative, she did an amazing job with the little rush that I witnessed today, thank you for your help today!"

"Received 5-star service from the printing dept on Fri. Nov 3rd. I placed a printing order with Staples on the 2nd for my sister’s funeral on the 4th. I received late notice from Staples that their printer was broken and they could not transfer the print order to another location in Houston for same day printing, only cancel. On Friday morning I called Office Depot to see if their printer was working, it was, so I explained my situation and sent a same day print order which they had ready in about 2 hours. I immediately went to pick it up and was very pleased with the results. I then asked if I could send a 2nd order after seeing poster boards available for same day printing and she told me yes. Well, I placed the order online and not sure what selections I made but the print job said it would be delivered by Nov 14th when I needed the posters for my sisters funeral the next day. I called back to Office Depot and this time I spoke with Ms Loretta. She was able to locate where the print order had been sent, recall to this location and had them printed and ready for pickup that evening. The service was exceptional by everyone I interacted with in the print dept that day and not only do I highly recommend them to others but will solely use Office Depot going forward as a result."

"This is the first time in a while that made me stop and think, “wow, customer service is really great here”. We were greeted immediately entering the store and provided with information on how to save money while shopping. I actually bought some extra office supplies since it was discounted. The clerk was friendly and actually looked like he enjoyed his job. He even went out of his way to price check something for me."