Bel Furniture,

Humble, TX 77338

"Cassie was awesome from the time we walked into the door! She greeted us! Informed us! And completed the sale quickly with no issues! Cassie you rock! Keep up the good work!"

"My experience was up and down. We like the furniture we bought. It fits nicely in our space. Unfortunately, many things went wrong. Somewhere between the salesman to the data entry person things went wonky. During the purchase we verified each item purchase along with quantity. Great so far. As I’m wrestling our three year old to not climb on anything, I was also paying. The nice lady read everything back and again we verified the purchase items along with our phone numbers to be contacted as well as the order contact should be made. All was correct. Still wrestling the baby I paid whatever she told me and we went on our way. That’s on me for now paying more attention. I get home and find a charge for over $400 more than expected. Looked through the paperwork and she had charged us for two of the same cabinet. We only wanted one. I immediately called and spoke to the same lady that had checked us out. She told me she would send an email to corporate immediately and I should get a refund in a week or two. The next day she called my husband at work to confirm the items being delivered. They still had two of the one item and had not removed it. Now listen, my husband was talking to the same lady I spoke to the day before. She said she was unaware that there was an issue and would remove the item and contact corporate for a refund and he could come by in a day or two to get our money. My husband said you need to call my wife as she is listed first on the list to call. I’m at work The next day,. the delivery driver called my husband at work to give him a time for delivery. Husband said did you call my wife? No, your number is the only one listed. Now I gave them my number from the start and it was verified several times during the purchase. Nope, they kept calling my husband at work. That is annoying in itself since I stay at home all day. Delivery day comes and I’m so excited for our new dining room. They bring in the table and one of the corners was broken off in which the delivery person tried to hide. Bring in the chairs and the back to one of the chairs comes apart. The delivery driver tried to hide that also by pushing it back together but I stopped him in his tracks as I witnessed it. I wrote down all the issues with the table and chair on the delivery ticket and was told they would replace it all the next week. And they did today. All looks great. However, again they called my husband at work with the delivery into. My husband was also finally able to get the refund. Long story short, the good news is they did what they said they would do. They upheld their end of the bargain. We like the furniture but their customer service department as well as the delivery department needs retraining. Integrity was not shown. This is why the two stars. Will I buy there again? Probably not."

"I had a lovely experience with my sales rep Perla. I went in on Sunday afternoon after church service pretty tired and didn’t want to do much walking around the store. I asked her to direct me to a select piece of furniture and she did just that. I was shopping for my mom Christmas gift. I found what I thought my mom would love. I was ready to purchase at that time. I had given the sales rep all my info and was ready to pay. But before paying, I contacted my mom to make sure she would like it and she was not fund of it at the time. Perla was so patient and had given me her card if anything changed. I came back into the store today (Tuesday) with my mom and she looked at the same piece of furniture I initially picked out and she loved it. Perla assisted me and was very patient with us and was very hospitable. Thank you Perla for your assistance"

"This Furniture Store Manager is very Understanding Patient and Fair. Every sales person is Courteous and "NOT" Forceful. My sale person is Josh who I know I can Trust, he is Honest, Direct and flows with your needs & your desires. Each staff truly compliments each other very well, this make me enjoy going to BEL facility because everyone IS nice... This set of 3 is comfortable@"