Ashley Store

"Really bad experience! I just bought a mattress on Sunday and Brian Fritz helped us. In the website says the mattress is 8 inches but as you see in the picture below it’s no 8 it’s actually 6 inches, we bought the firm one and watch the video below is very soft, the delivery it’s included for free as they says in the website but he was charging us $70 dollars, I didn’t accept and had to go pick it up 1 hour from the store to save the delivery charge, they don’t have the mattress example there so he showed us another different and told us it was going to be similar… well I can’t return it and lost the money."

"My recent experience with Ashley Furniture at the Restaurant Row location in Houston/Katy has left me deeply disappointed and dissatisfied. As my family and I embarked on the journey of furnishing our new home, we had high hopes for finding quality furniture and a positive customer experience. However, our visit to Ashley Furniture shattered those expectations entirely. Upon entering the store, we were immediately drawn to a beautiful sofa that seemed perfect for our living room space. Excitedly, we explored the various payment options presented to us: monthly financing or a cash payment with a generous discount. Opting for the latter, we made our purchase, including a 5-year warranty for damages and white glove delivery. Sadly, the troubles began as soon as the delivery team arrived at our home. Far from the promised "white glove" service, the delivery was marked by disrespect and carelessness. The team traipsed through our home with dirty shoes, blasted loud music, and showed a complete disregard for our property, causing damage to our door frames in their rush to complete the delivery in one trip. To make matters worse, upon unpacking the furniture, we discovered that our sofa was riddled with flaws. The wood frame was broken, resulting in visible holes and scratches on the fabric. The cushion covers and pillows were stained and dusty, indicating poor storage conditions prior to delivery. This was not the quality we expected from a reputable furniture retailer like Ashley Furniture. Seeking a resolution, we contacted our sales representative, Alex Castillo, to be met with a shocking response: "ALL SALES ARE FINAL." It was disheartening to learn that this crucial information was buried in the fine print of our receipt, conveniently disclosed only after the purchase was made. The lack of transparency in Ashley Furniture's business practices is concerning and undermines the trust of customers in our community. Despite our efforts to find a solution, the customer support team remained adamant about their no-return policy, leaving us stuck with a broken sofa that didn't even fit our living room space. Even when presented with the opportunity to exchange for a larger sofa at a higher price, we encountered resistance and a blatant disregard for customer satisfaction. The final blow came during a conversation with a store manager, who callously remarked, "This is a million-dollar company, if you don't buy again, someone else will." Such dismissive attitudes towards customer concerns are unacceptable and reflect a lack of respect for the community Ashley Furniture serves. In the aftermath of this ordeal, I cannot recommend Ashley Furniture to anyone with good conscience. While their furniture may appear beautiful, the lack of transparency, poor customer service, and refusal to address legitimate concerns have deeply disillusioned me. I sincerely hope that Ashley Furniture will reconsider its policies and prioritize honesty, respect, and customer satisfaction. Our community deserves better."

"I felt comfortable from the moment I walked in the store. I know I am hard to please sometimes because of so many options and price points but Carve was patient and made my family and I feel like we were the only thing that mattered. He applied no pressure, just professionalism and patience. He showed us the ultimate buying experience. I also like the fact that he didn’t bash other furniture stores, he just told us what he could do that they may not be able to but still allow us to consider other options. We chose Ashley hands down!!!"

"Do not buy from this place. They will tell you what you want to hear to make the sale and lie about your delivery date. We paid cash for a whole living room set just to be rescheduled for delivery twice and then ended up only getting a love seat delivered that was damaged. We were charged full price for some tables that were on the floor as clearance as is items. Quality is very poor and is already peeling. Ashley furniture is a joke and a scam I will never recommend or bring my business to this sorry excuse of a furniture store again. We canceled our order and still ended up paying way above list price for the trash tables we were forced to keep because of their manipulation. Typical sales tactics and dishonesty. We removed our living room set the night before scheduled delivery and threw it away just to be left without furniture because of a failed delivery and damaged love seat. We were told our items wouldn’t be back in stock for over a week. Canceled our order and went to rooms to go and had our furniture in 2 days. Don’t not waste your time and money!!!!"

"Marcos helped us from the moment we walked through the door. He was attentive without being pushy. He was helpful and immensely patient. He took what I told him I wanted or didn't want and showed us all the options available with my specifications. Awesome experience. Would definitely go back and purchase from him again."