Modani Furniture Dallas

"Furniture collection is okay. Not many styles. But customer service was the worst. Seems like they don't care much. We were taken to one of the rooms where furniture collection was displayed.were told here is some and then, G( the saleslady) disappeared. We moved on to other rooms where other collections were displayed and we're confused , G was in a hurry , with answers barely a line long. when we left the showroom, we could see at least 5 people out of 7 at the checkout counter or that's what it looked like, chatting with each other. No greeting to anyone coming in or going out of the showroom. Was surprised and really disappointed that for company selling such expensive and beautiful furniture didn't even have decent customer service or any interest in helping out customers. Definitely not recommending anyone to go in and expect help or guidance at the Farmer's branch location in DFW metroplex."

"The worst furniture store we have ever done or try to do business with. They promise you everything just to get the sale We waited several moths for our furniture to be ready after too many excuses they finally said they were ready for pick up at the warehouse When we got there to our surprise NO MERCHANDISE was available for pick u, the guy at the warehouse even apologized We went to the store and canceled everything, which is not being that easy . I’m still disputing my purchases with the CC company since no one there wants to help, they all blame each other I don’t know who runs the show there or who’s in charge of the store , we are pretty much on our own. Never again"

"Very bad customer service, I would have given 0 if had a chance. They tell anything before to make you buy. I had worst experience with these liars. Record what ever they say during your visit ask specifically about their price matches policy. Sale agent clearly mentioned they will do a price match if the price of the product is reduced during Thanksgiving and if the sofa is not yet delivered. Now they say they can only do it if the order is not yet processed. My sofa is yet to be delivered as of today I am writing the review. Just to avoid the difference they changed delivery fee from 125 to 250 where as website has the fee as 125. Such liars!!! The way they speak after purchase is something very shocking to me. Never came across such rude and unprofessional agents."

"I would like to commend the Modani Customer Service Rep, Gary, for the outstanding Customer service he demonstrated during the time he helped me with resolving concerns and pick-up. He was very prompt, professional, knowledgeable, patient , soft spoken and very helpful. And he delivered on everything that he said he would. These are the qualities customers appreciates! Especially senior citizens. Hat's off to Gary! He should be recognized and commended for his services. Thank you Gary, Ms. Lacy"

"My dresser arrived with minor scrapes and two of its drawers not closing completely. After sending an email to the company, Jenece from Customer Service followed up right away to offer a partial refund to keep as-is. Once I sent photos and asked for a full refund or exchange, Jenece instantly put in the order letting me know when to expect the replacement. I’m not satisfied with how the product arrived, but I’m very pleased with the customer service I was provided."