CycleSmith's 3928 Shelbyville Road, Louisville, KY 40207

"BUYER BEWARE INCOMPETENCE ABOUNDS AT CYCLESMITH. I purchased a top-of-the-line Specialized automatic transmission cruiser e-bike, helmet, and bike rack recommended by the store owner at CycleSmith. I immediately had problems with the bike. The owner test-road the bike and indicated that everything was operating correctly. My research found otherwise! The auto transmission was not shifting properly. Once I identified and informed the mechanic of the problem, adjustments were made to correct the problem. The recommended bike rack was not rated for the weights of an e-bikes and had to be returned. The recommended helmet was a bulkier mountain bike helmet with limited ventilation unlike a ventilated cruiser helmet. Upon returning the bike rack and helmet, the owner took back the bike rack without the original box but denied a return on the unused helmet because I left the original box with the shop not knowing that it was required for a return. After 5 trips to this store and massive incompetence on behalf of the owner, I got a little heated when he refused to take back the helmet without a box at the same time, he was taking back a bike rack without a box. The owner had the gall to tell me I was being disrespectful, and this was his store. The owner showed little to no remorse for his incompetency or the frustration he bestowed onto a customer. He showed total disrespect and lacked the customer service skills needed to work with the public. Due to the incompetence of the owner, I do not recommend buying anything from this store. I wonder how many automatic transmission bikes he has sold with transmissions that do not work?"

"I had been watching the internet for 6 months for a very specific bike, and it was never available anywhere, then all of a sudden one popped up at CycleSmith's. I contacted Rick and we worked out a deal to have the bike shipped to me. Rick was very patient working through credit card issues (CC company kept flagging as a fraud charge). Bicycle arrived well packed and was exactly what I was looking for."

"Great customer service is an understatement!!! Best in town without a doubt! Friendly customer service and knowledgeable staff. Super quick to respond to questions and to help. Chris went above and beyond to help me obtain a bike that I wanted. This place is just what we needed in the area. Look forward to doing future business with cyclesmiths again. A+ ! Definitely recommend!"

"The customer service is outstanding and these guys really know their stuff. I went in for a new bike and they got me set up and tuned up with exactly what I needed. Took the time to learn about me, my riding preferences, and found a bike that was practical for how I ride with no upselling. Even picked up some new gear to go with the new wheels. Prices were fair and competitive, very reasonable. Overall, I'm impressed with their operation and I'll definitely be going back."

"I can’t thank Rick and JC enough for helping me get my tri bike set up. They came highly recommended from the employees at Fleet Feet in St. Matts. Best customer service experience I’ve had in recent memory. If you want to shop locally as well as getting the best service in the area my advice would be to visit Rick and JC at Cyclesmiths."