La Quinta Inn & Suites by Wyndham Mission at West McAllen

"My wife and I normally stay at the La Quinta next to the McAllen Convention Center, but this time I opted to stay closer to her parents in Mission. Oh what a mistake. There is no question they are owned and managed by different people. When we drove up everything looked great. The staff at the front desk were nice and pleasant and the lobby and front desk were clean. Once we got to the elevator everything changed. The carpet in the elevator was badly stained and extremely dirty with debris. We stayed on the third floor. Once we got out of the elevator it got even worse. The debris in the carpet was horrible. It looked like the halls and elevator hasn’t been vacuumed in months. When we got into the room it was the same. The carpet wasn’t the only thing stained, the towels were also stained. There was a hole in the carpet as well. The sink drain didn’t work and wouldn’t drain water with help from shoving something in the drain cap. The HVAC unit didn’t work well at all and the room was warm. The pillows weren’t even standard pillows and they had on king pillow sheets. Let’s just say, we won’t be staying here anymore. It’s a shame because they charged the same price as the La Quinta at the McAllen Convention Center and that place is awesome."

"Convenient location. Washer was broken, so we had to take dirty football uniforms to the tournament next day. Pillows were very small and balled up inside. Room was clean."

"Room was very clean. Room was serviced very nicely on the 3rd day of our 4 night stay. Very quiet. Breakfast was good. Nice to be served real food and not continental breakfast junk."

"I stayed at this hotel because I was informed how it was a great place to stay but my demeanor quickly changed. I was staying here for a business trip and as I was about to check in I meet one of the owners nitin who is the son of the owners and him and his family are Indians he seemed respectful but I couldn’t believe how his father walks in and starts trash talking the front desk agent in front of me and they constantly berated their employees I felt bad for the front desk agent. No owner should talk to a employee like that"

"Oh my, first let me say the staff was very pleasant. Its the accommodations that were/are very substandard. The pillows made us say what the heck!! Two small marshmallow pillows on each bed. For 4 guests there were only two bath towels. No other towels at all, no hand towels no wash cloths. We had to ask for them. One small soap, no other soap, no shampoo or conditioner. Mold on the shower walls. the small coffee pot was missing the pod holder so could not even make coffee . No sugar for the coffee at breakfast, No detergent available to purchase. And finally the room keys didn’t work, we had to exchange them 3 times. Will we stay at this La Quinta again, most likely not. But all other La Quintas we have stayed in have been nice."