Michelle Johnson: Allstate Insurance

"DO NOT go with AllState! They are a nightmare to work with and your premiums will increase constantly for no reason. This office was zero help I would suggest researching thoroughly before going with this company for any insurance needs. 100% do not recommend"

"Ms. Michelle was awesome when I first joined but as the company grew, the customer service was not as good. She signed me up, but I was not allowed to talk to her in last 5 years. Was with them 8 yrs never a wreck. My car was hit by a driver taking responsibility but their company was slow to respond. I reached out to my company and the Allstate Adjuster was rude, condescending, and not a big help. Add that combined with the customer service, I left Allstate"

"Question: Why would I use an agent... answer should be to get personal service. Don't expect it here. Not sure if it is the agency or just Allstate. 2 examples: 1. Without getting a phone call, text or email from this agency, I get a letter stating that they were raising my rates for someone living at my home. For this reason I cancelled my policies. 2. They have continued to bill me and sent me to a collection agency. I NEVER got a paper bill, email, text or call."

"Started a month out from the day I first made a payment so basically paid for a month I wouldn't get. Shown my premium to be one price which stayed the same for 3 months to have it Double for no explainable reason. No Tickets no claims no accidents NO IDEA WHY MY MONTHLY BILL SHOULD BE ANYWHERE NEAR $250 A MONTH at 36 years old and driving for 20 years. No explanation past Local tax's. Odd that State Minimum is 120 and local tax is 105% of that."

"The agents at Michelle Johnson's Office have been so helpful from day one of my policy, they have worked with me on numerous occasions in regards to making changes to my policy and other issues I've had. I strongly recommend her agency. The customer service is excellent."