Pottery Barn 1440 Civic Place, Southlake, TX 76092

"Cece provided excellent customer service to help me get a wedding present together. Thanks, Cece for reminding us of what customer service used to be. High five for going above and beyond."

"Wouldn’t recommend registering here. They don’t allow returns after 30 days, even though sometimes you don’t receive the gift till after that window. Customer service is extremely unhelpful. I have 5 holes in the sheets and they are unwilling to replace after only a year."

"Garbage customer service and staff lies about restrooms being out of order and laughs about it while customers have to leave their purchase to find another location. I will not be back. This is the second time I have gone there and received garbage service."

"An ok selection of bedding items and decor. The customer service was not good. At first when I walked in, I was ignored by the two ladies standing there talking. There was another worker and asked if I needed help? I told her what I was looking for. My husband arrived a few minutes later. After helping us, she followed us around the store the whole time trying to talk to my husband and I asking personal questions. We felt uncomfortable and left. I have had better service at other pottery barn locations. We Will not go back to this store."

"I received poor service; and was ignored until I specifically asked for help. Others in the store received prompt attention upon entering the establishment. You already know where I’m going with this. I know some people get tired of us invoking the race card; but it is what it is… I should have walked out; but I saw something online that I wanted to see in person. Eventually a salesperson assisted me and I ultimately ordered the furniture; but I didn’t feel good about giving my $ to this location. I will not return to Southlake TX store. Giving it 2 stars because when it was obvious I was a serious shopper with $ to pay, I was given decent service by the sales lady—even after the store manager whispered something in her ear while she was helping me! Not kidding and NEVER AGAIN."