Kroger Pharmacy

"they’re ok, definitely better than 2nd street kroger, but I had surgery at 8:30 am and my painkillers were not ready until 6:30 pm that night. my roommate told them i had just had major surgery and they were just like “sorry” the real kicker is that they let a middle aged woman bully them into filling her prescription faster, for the same reason but would not fill mine. i’ll still go here"

"My experience has been great up until today. Today the pharmacy tech was someone I hadn't seen before who I assume is new. She claimed first that my script wasn't working and then changed something and said it was. Then she said that my insurance wasn't working. I asked if it was possible if something got entered wrong because my script and insurance have been the same for over 6 months and never a problem. She just said nope, it's a problem with your insurance and refused to even try to troubleshoot further. So I had to drive in to the store and unluckily she was the same tech who greeted me. She now said they didn't have anyone to fill it. I pointed out that she said something different before and she went back to saying it was my insurance. I again reiterated that in several months nothing had changed and asked if she couldn't check to make sure nothing was entered wrong and she again refused to try and said she couldn't do anything. I reluctantly walked out to my car and wasted more of my time getting through to a human on the phone. Insurance said there were 0 problems. Came back in and it was the same tech so she finally looked into it and lo and behold, she had entered something wrong that she fixed within 5 minutes of actually trying to figure out the problem. On top of all this, besides being generally condescending and unhelpful, she didn't even apologize for the "problem" coming from her refusal to try to fix it or ask someone more knowledgeable for help. So if you can, avoid this tech. Iku and the rest of the pharmacy techs have been great and always very helpful so I hope that I can just avoid this lady in the future."

"I've been getting my prescriptions here for over 2 years now, and everyone has always been very kind, curteous ,patient, and respectful. They are a very busy location and I see them take the time they need to help each individual so if there's a line, you may wait but you will be treated equally well when you get your service. I have often found the drive-through to be fast and convenient. They are respectful of Trans people and can even add a preferred name in your profile."

"I've been using this pharmacy for 18 years, have never had any mistakes or errors, usually am met with friendliness. Kroger management would do well to staff up since it's always busy and nearly always a line. Staff always want me to pay the least amount and have multiple discount cards loaded into my profile to do the calculations. I think they feel horrible when I have to pay $200 for one med until I meet my deductible. Right, this is not the place to go for a rush fill. Great for maintenance meds and accuracy."

"I’ve had missing medication twice that they rang out stating it was given to me. Today I was told @1pm over the phone my prescription would be ready after 3pm. I arrived @3:45pm to the pharmacy window inside, waiting 15 mins in line and finally got to the register for the employee with the short brown curly hair and food brace to say she can’t find it and can I pick it up later?? I couldn’t. She yelled at the other employees to help her find it which no one helped. She found it and I was missing 2 prescriptions. She told me to step out of line and took other customers that were behind me. To then let me know my insurance denied one medication and to wait for the other associate. Who told me insurance will cover both and to come back in 20 mins. I’ve now been waiting for 1 hour and keep getting told it won’t be too much longer as the employees are on their phones hanging out and I’m just here watching them. Completely unprofessional."