GameStop 636 Southtown Boulevard, Owensboro, KY 42303

"Sold me a used game for $21 that didn’t work, tried to do a return just to find out the return policy is only 15 days after purchase. I buy stuff from here all the time, and I understand mistakes are made. But I feel like used games should be play tested if they aren’t already, I know they look to see if damage is on the discs but starting the game up and checking for any issues would be great."

"Absolutely the kindest and most helpful store in this area. My son had purchased a very expensive Pokémon pack at another store in Indiana that he had been saving his money to buy. It was guaranteed to have 2 special cards inside. When he opened it, one of them was missing. He hadn’t opened any of the card packs at all. I called and was told by the Indiana store we bought it at that there was nothing they could do. Even the manager told me it couldn’t be done. Their policy is no returns or exchanges on trading cards. I then called this location in Owensboro and they didn’t even hesitate to tell me to bring it by the store and they would exchange it and make it right for my son. I cannot thank them enough for doing the RIGHT thing! The two young men working (one was a manager) were so sympathetic and understanding and took care of the exchange right away! This is the store to go to!"

"The gentleman working that day was filling in due to short staffed. He did amazing job and answered any questions my daughter and I had. If all places had people working as hard as he did and making customers feel welcome this world be in a much better place."

"I will never shop here again!!!!Total nightmare!! Buyer beware!!! I ordered a Nintendo switch, paid extra to arrive before Christmas and everything. I come home one day, and they sent me a PS4 game, not a switch. I talked to someone on the website and they said another one is being shipped. 2 days later, I got no confirmation email....so I took the PS4 game to my local GameStop. The lady there was helpful, but said there was no record of my conversation on the website at all. So she got me another switch on the way. It didn't arrive before Christmas.....and I still haven't gotten a refund. And can't get a clear answer on when it will be. You lost a very loyal customer GameStop! And I'm telling everybody about my HORRIBLE experience. I just want MY MONEY BACK!!!!!"

"A great place to get Rick and Morty stuff."