Arhaus

"Wouldn’t even give one star. I bought over $20,000 of furniture from this store, and waited 6 months for a couch to be delivered. Finally when it is delivered, the third party service they use tells me they can’t take down door hinges because it’s a liability. But the couch won’t fit through door without the hinges off. The sales rep won’t allow them to so now I have a couch against a wall in my living room blocking my path. They had the nerve to ask me, a single female, if I wanted to take down the door I could. By myself. Unreal, unprofessional and as much as I love their (overly priced) furniture, I will never order from them again."

"We had a great experience with Arhaus. Ended up loving a few couches and the quality was great. Picked two leather swivel chairs, a sofa with performance fabric and an ottoman. Thank you Aliza and Peach."

"Beautiful furniture in the showroom. But the upholstered dining chairs were poorly sewn and they already agreed to replace then. More weeks of waiting. But at least they admit there is an issue. They also delivered a lovely dining table but the men fastened the pedestals on backwards. They left before I noticed. I don’t know how Arhaus will resolve this. Perhaps they’ll replace the table top. I certainly don’t want them to come and put even more holes in it. Right now I’m incredibly disappointed. I splurged on this dining table and chairs. The chairs were exceedingly expensive but look like trash. I thought Arhaus was quality. We’ll see how their customer service is. Very very very unhappy."

"We have purchased several pieces of furniture and home decor from Arhaus, a dresser, our kitchen table, 10 chairs, our coffee table, an outdoor couch and decorative pieces, and we have been extremely pleased with it all. The customer service at the Fort Worth showroom is amazing, and the ladies on staff are so helpful and patient in matching to what we have in our existing home and within our budget. These are pieces we’ll keep a lifetime, so we want to ensure we purchase right."

"We have had nothing but good experiences with Arhaus over the years! We’ve bought several items for our house and business office from this location (Clear Fork- Fort Worth) and have always been treated great! We usually end up coming in with our children (two under three) and they’ve never had any issues with them. They seem to not keep the same staff for very long, but that hasn’t had any impact on our service. They are always very friendly and happy to help, and call when there are any updates to our orders. We’re actually waiting on our new bedroom furniture now to match the bed frame & mattress we got a few years back. :) HIGHLY recommend Arhaus and this location, both! AMAZING quality furniture made in America and made to last."