Comfort Suites Keeneland

"Room was clean. Had no telephone in the room. Bathroom had no bars or anything to hold on to for safety. Had no bath mat. Did not feel safe taking a shower. Breakfast was good. Good towels."

"Nice place. Nice breakfast but we R not fussy like some! Thankful!!!-- Closely Matched on line price. Hot water was ok but never hot enough to remove your hands: 7p., 10p. 4a.m. Or 8a.m."

"Very clean hotel with clean rooms . Beds were very comfortable! Management and staff went above and beyond to help us in any way possible! Very friendly! Would DEFINITELY recommend to everyone. Also, GREAT breakfast! Location is ideal. Close to restaurants, gas station, and even ice cream shop :) ."

"Had no issues with the hotel itself; nice location and place to stay. However we checked into 2 rooms and they charged us $178 over on one of the rooms. (For what reason?) Called the hotel to resolve and the manager said she would talk to accounting and would call me back. Never happened. So I called again several times and manager was never back at desk according to front desk. Then when I called, no one would answer at all. The credit card company could not help. So I filed BBB complaint. They reached out to assist several times and hotel never responded to them either. Given all this, in NO CIRCUMSTANCE CAN I RECOMMEND a hotel that makes this kind of error in the first place and then won't respond to either me or a professional, neutral third party. Save yourself the potential extra expense and headache."

"The two ladies at the check in desk very pleasant and helpful. The motel does need updated bad. There are some moldy spots around the bathtub. The water in the shower was good then all of a sudden it wasn’t. The bed was comfortable. My problem was with the housecleaning service. We checked in around 3:30 we were I. The room and around 4:30 one of the housecleaning ladies just opened the door and started in she saw us and quickly turned walked back out and shut the door. My niece followed her out and asked for an extra towel she told my niece “NO” so my niece was shocked turned and came back in room. We get ready to go out to eat for super around 6:30 when we go out in The hall we passed two housecleaning ladies didn’t think anything about it but mom stayed back in the room in bed she wasn’t feeling well. She said we hadn’t been gone no time when the room door opened, no knock and no one said housekeeping so she thought it was one of us and that we had forgotten something, she said “hello” waited no one said anything so she said “hello” again and looked and the lady said sorry, turned and walked out quickly. I feel like our privacy was very badly invaded!! What was going to happen if my mom hadn’t been there?? Idk it just seems like very bad and fishy way to do business!! On top of that someone was knocking on our door at 12:55am!! The walls are very thin you can hear what’s going on in the next room beside you."