Norton Children's Medical Group - NuLu

"This used to be a great place. Now they cant seem to get anything right, especially scheduling. They scheduled my 6 year old son with a provider that couldn't even write his prescription. Then told me i would have to schedule another appointment to get his meds. When his med refill is the reason i made the appointment to begin with. Then they were supposed to schedule well checks for the other kids, and put them on the wrong day, and scheduled a kid that is no longer a patient there. Then when you call, all you get is rude people saying that there is nothing they can do other than a doctors note. I will be leaving the proactive will all 6 kids."

"Do not come to this office the scheduling department have no idea how to schedule and when you show up they forget about you. Once open arms now a waste of time. Can’t believe this is a Norton facility. Been coming here for almost ten years."

"Been going here for about 8 years. Dr. Kinney is a wonderful doctor, who knows a lot about autism. He is compassionate and helpful with the children. We used to see Dr. Martin before she retired, and she was amazing too."

"I have been here a handful of times with both my 2 and 3 year old. Not sure of the reviews and why they're so bad, but i have loved it so far. I dont usually leave reviews but the bad reviews made me want to share oir experiences with open arms. The dentist is extremely patient, he dosent get my child worked up to the point og a meltdown, he slowly introduces his self, i think were on visit 3 of him trying to check her teeth really good (she hasn't let him yet) but i like this approach. They also always let us take a book home and our last visit i even got these huge children's blankets that they gave us. Everyone has been sweet, the psychiatrist, the receptionists, the dentist and the dental assistant is who ive seen here!"

"Wouldn't even give one star if it wasn't required. Good doctors who are informative and listen. However there are VERY long wait times, during PM hours doors are locked which left me and my children waiting outside until someone decided to answer the phone and let us in the door. Close to every visit I have scheduled I have gotten a phone call to have it rescheduled or ask if I can come earlier ... one time because someone called into work... my son was referred to ENT for significant ear problems... we didn't get a call about who he was going to until 7 days later and that was ONLY because I had to call and ask what was going on. All times when my kids are sick and I call and ask for sick visits they aren't avail until a week later leaving me with no choice but to go to ER which results in them not knowing what's going on with my kids. The final straw was when my son had shots scheduled they called and rescheduled until the next week we come the next week just to be told they don't have the shot in stock... when he is already 1 month past due for shots because they didn't have any avail appointments , they did the same thing with shots for my newborn baby. It seems that they care nothing about their patients or prioritize appointments. This place is a mess. I've literally waited in the waiting room after my appt time 1 hr after the appt time but if you are 20 min late to appt they refuse to see you. This place is a joke"