Walgreens 541 Trophy Lake Drive, Trophy Club, TX 76262

"Customer service at this particular store is terrible, I had my hands full and walked to a counter, where a young man named Grant was standing, and as soon as I set my stuff done, he looked at me and said oh that guy can help you over there and Walked away to the back of the store. These kids need to learn customer service. Absolutely ridiculous. Y’all need to hire adults not Rude teenagers."

"COVID and Flu shot was so fast and easy with an appointment. Great pharmacist. Cashier made snide remark "oh you must really like getting stuck.""

"I went in to get a passport photo taken. The gentleman helping me was very friendly but then the manager came over and very rudely told me that I would have to change since I wore a white shirt, without apologizing for the inconvenience and then proceeding to berate the staff member helping me for no one being at the front desk. I will not be returning."

"I've visited Walgreens stores all across the country, and while customer service might not always be their strong suit, my recent experience at this particular Walgreens takes the cake for poor service. My 7 years old son had a medical appointment that required a eight-hour drive on Monday, and for a specific reason, I requested that my prescription be sent to this Walgreens since it's closer to my home. On that very day, I called them to confirm the availability of the prescription, as my 7-year-old son's asthma was acting up, and I desperately needed the medication. They assured me that they didn't have it in stock but would order it, promising its arrival today (9/13/2023). Today, with hope and relief in my heart, I went to pick up the life-saving medication, only to be hit with a shocker. They informed me that my health insurance wouldn't cover it and that the generic brand would cost a staggering $1,800. Bewildered, I inquired if it was Advair, as I had specifically called on Monday to confirm its availability. The response was baffling; the lady said, "No, I'm talking about the generic version." This led me to ask about Advair itself, to which she replied that it was covered, and the cost was a mere hundred and something dollars, but they did not order even though I called them on Monday to ask for Advair specifically. However, the ordeal was far from over. Despite my prior call on Monday, Walgreens claimed they didn't have Advair in stock. To make matters worse, they didn't bother to call me about this issue. It felt like they simply didn't care about my predicament. Instead, they waited until I arrived at the store to start looking for a solution, leaving me hanging without any answers. This experience has left me thoroughly disappointed in this Walgreens location. It's disheartening to see such a lack of concern for customers in dire need of medication, especially for a child's health. I have been a loyal Walgreens customer in various locations, but I see no reason to return to Walgreens ever again. The indifference and poor service I encountered here have left a lasting impression, and I hope my feedback helps shed light on the areas where improvement is urgently needed."

"Pharmacist seems nice. But other staff are absolutely horrible. Just tried to pick up a prescription for my girlfriend. And she called in advance that it was ready. Instead I got told to wait 5 minutes, that later turned to 30 minutes. During that time, the staff were chatting and laughing with each other. No regard for the line either until the Pharmacist told them to come to the line to take care of customers."