Lowe's Home Improvement

"This place is sad excuse for a company. They just delivered a new refrigerator to my house in November. They had no trouble finding the house. But, today a new stove will not be delivered because they couldn't find the house. A $30 dollar charge for delivery that did not come on said date and time. Now without a stove we are forced to go out to eat. And it's more than $30 dollars for that. No more Lowe's for me."

"On Black Friday I was very excited to get a good deal on a stove. I was told the stove would be delivered on the following Tuesday. I also had the choice of picking it up in store that day. I chose the delivery option. I switched my work schedule around to be off that Tuesday. That morning no delivery. I received an email from Lowe’s saying the date changed for delivery (no reason given.) I tried to call the store but got put on hold for over 40 mins and never got to speak to anyone about the issue. I decided to wait until the new delivery date they gave me. It was supposed to be today and guess what? Another email saying the delivery will now be the 30th. I physically went to the store myself and the older man that tried to help figure it out just kept “going to look in the back.” Finally he said whoever ordered the appliance for delivery did it incorrectly. Something about deliveries come from St Louis. I do not care where the delivery comes from. I ordered and paid $700 dollars to be without an appliance for almost a month now. Finally a manager came to just repeat what the old man said to me. He asked me who the associate was that placed the order for me? Why would I know who that is? Instead of offering me something they had in stock or literally ANYTHING I was told I can reorder the stove but they would have to refund my money and then place the order again. It takes up to three days to get my money back… I get a sorry. I’m sure no one in the Lowes corporate office even cares about this review but it’s clear the Cape Girardeau location needs proper training. I hate complaining but not being able to cook Christmas dinner for my family is really upsetting. Thanks for nothing Lowes MERRY CHRISTMAS."

"No one there knows anything about what they sell. I bought a tool online and went to pick it up in the lockers they use now and they weren't working they were working on them. A phone call would have been nice. No way to get in them. They had exactly one more of what I wanted left so they let me take that one. These stores are making things more complicated trying to get rid of jobs. You can't replace people. And pay better so the people will stay long enough to learn about what they are selling in their dept."

"Will never shop here again, terrible customer service. You can never get any help, if you do, the person doesn’t know what they’re talking about. Purchased several items from here bought a door they delivered it. It was all beat up. Then they re-delivered it and it was the wrong size purchased lumber from them had it delivered. They threw it everywhere instead of stacking it nicely. Save yourself time and money Do not shop here."

"Great customer service, I pestered the guy in the deck staining area, learned some new tricks, & some new products to make the massive job easier. They had soo much better of a selection of different products to choose from for painting & staining. Then we ventured to the kitchen flooring and appliances and checked out some of their huge selection of high tech appliances. They have a special deal if you buy 2, 3, or 4 different appliances at a time, you automatically get a $200-$400, respectively, as well as the brand name discounts that they also add to your discount. Went to look into the Flooring Department and the employee there showed me all kinds of details that I was clueless about when thinking of replacing countertops, and vinyl or wood flooring. She even suggested looking at their online site for some harder to find products and sometimes better deals. We ended the adventure looking for some chemicals to kill poison ivy, we had a hard time with the directions but the employee came with us and pointed out the products. When we checked out, the price seemed OVERLY high, so we checked the receipt.. the 5 gallon jugs of stain were labeled on the shelf as being $80 for one, but we were charged $160. The cashier said that the price on the shelf wasn't in the correct spot, but even though the price was supposed to be $320 for 2 of the 5 gallon jugs, but the cashier went ahead and gave them both to us for only $160! Yay! The part of the lawn showing in the pics used to be all driveway with a big old sidewalk that led to the old spot where the entry of the house was originally, which looked corny... so, we having FUN with our projects so far."