Family Health Center: Fiechter Janice S

"I am not a patient at this clinic but I visited it recently as a companion for my wife on her first appointment. Dr. Estefany treated her kindly, showed her the laboratories and gave her a piece of paper with the address of the pharmacy where she should pick up her medications. The pharmacy never called her or notified her to pick up the medications, and concerned about the delay, she called the pharmacy and the response was that there was no medication order in her name. Suffering from severe hypertension, we returned to the clinic to raise the concern and the response. After more than an hour waiting with no other patients than her, I turned to the staff at the counter and a nurse told her that she should have gone to the pharmacy. before the end of the week. My wife explained that she was a new patient at the clinic and that neither the doctor nor the nurse had told her about the details and pick-up times at the pharmacy, so the nurse told her that she was the interested party, so they were not They were obliged to give him some information, I consider that phrase to be poor treatment of the patient. When asking what to do to get the medications back, he never received clear guidance. Annoyed by the lack of empathy of this nurse, she told him that she would not return to the clinic and she coldly responded that this was her decision. This painful situation occurred on December 8, and to date no clear information has been received, and still the patient with her severe hypertension waiting for a response. Today is Sunday December 17th. We are already processing to join another clinic, since we understand that in this one we do not find what a sick person expects. (Empathy, good treatment, sense of belonging to your work) thank you very much."