Planned Parenthood - New Albany Health Center

"Exceptionally professional, competent, and conscientious providers. Ancillary staff was also wonderful. Highly recommend for reproductive needs for any person; they are LGBTQIA+ friendly and provide trauma-informed care. Thank you for what you do PP!"

"This was my first time at this location & I absolutely love how helpful planned parenthood has always been. Everyone was very caring & very helpful at this location. Highly recommend!! I was able to book an appointment online & got in the very next day & was given a lot of helpful info. The MA with black hair & glasses was very welcoming & is a great listener ! Thank you for the great experience ."

"I just left my first appt here and I'm so impressed. My insurance is changing soon and my regular gynecologist's office closed, so I needed to get my Nexplanon exchanged and I'm on a time crunch. I made my appt online and it was incredibly easy and convenient. I showed up a few minutes early for my appt, was taken back to the room quickly, and didn't have to wait too long for the NP. This is my 4th Nexplanon, and it was literally quick and painless! I've always been a big Planned Parenthood advocate, and I'm especially grateful for their help today!"

"I love this place. I first went in November for a copper IUD placement. I believe the nurse practitioner's name started with a a K, anyways she is always super friendly. Everyone at the front desk is warm and welcoming, I feel safe and comfortable going to them. Yesterday I went back to try a different form of BC, the medical assistant Blake, I believe was her name, was so nice and upbeat. She made sure she went over everything possible bc option I could have and answered all of my questions. Very helpful. I even got the date of my appointment wrong but they still saw me when I came in. Thank you Planned Parenthood, I really don't know what I would do with out you!"

"I am a big believer in Planned Parenthood and it's mission. I went to one of the Planned Parenthood locations in Lexington for all my gynecological needs and had a fantastic experience, so when I moved to Louisville, I automatically went to Planned Parenthood to get a birth control consult. I had so many problems with this location, I don't even know where to start. When I went in for my initial appointment, the NP had left early unexpectedly and so I was not able to get an exam. No one called to let me know, so I drove out to New Albany for nothing. When you call the number listed for the location, you actually speak to a representative in a call center. They will not let you speak with the office directly, and the information the call representatives give you is often wrong. When I had to reschedule my second appointment, a representative told me that I could stop by the office and get a pack of pills to carry me over. I got there and the receptionists said that I had to have an appointment first. Again, the NP wasn't in, so they couldn't consult with her about my situation. The receptionist was rude and condescending, and simply would not listen when I explained my plight. I had to call the call center again and explain what had happened. Finally got pills several days later. When I was finally able to make it in for an exam, the NP was polite and friendly, but clearly had not read my chart. I told her I wanted a new birth control because I was breaking out a lot, and she said "well we'll just put you on this and see how you do. There's no way to really tell". She said "you've been on this medicine before, so I'll give you a year's prescription". I had only been taking that med for a month. All in all, an incredibly frustrating experience. This location needs to change their phone system so that you can speak to the office directly. I got two stories on every issue I had, one from the call center and one from the actual office. NP was nice but did not take the time to read my chart or let me explain what I needed."