Louisville VA Clinic (Newburg)

"I hate it when I allow nasty people to ruin my day. I just hung up from 1 of the African American ladies who schedules appointments for the clinic. She was nasty and rude. Do better people. Be nicer to people. You don't know what other people are going through"

"If I could give no stars...they make you wait on hold just to cancel an appt then tell you they have to transfer you, then they hang up before the transfer! Worst customer service! So now they expect you to call back to wait again to cancel, If you don't they put it in your record as a no show!"

"Appointment at 1pm. It is now 1:30pm. Not one person sitting here has been called back to be seen. The VA sure knows how to treat their veterans. I sure hope someday this all goes private. It is truly not about your care at the VA. The employees do just enough to keep their jobs. Government does nothing right or efficiently."

"You need to make an appointment? Well have fun waiting on the phone for over 20 minutes every time you call. Worst yet when you finally do talk to someone and request to see the doctor they tell you it’s going to be at least 2-3 weeks out. By that time you have either died or gotten better. There is no rush to answer phones or help anyone. It’s always been awful so they don’t get to use covid as the reason."

"I've been very impressed by all of the practitioners at this clinic. My primary care physician is caring, efficient, and will always stop to answer questions or reconsider older issues. My only hangup is that the phone and appointment systems could use a tune-up. A recent example: I was called to schedule labs, but it was not made clear when my follow-up would be. I was only notified by mail that my appointment for follow-up was two days later at a different time. This is a minor inconvenience, but a text or e-mail system would be preferable, particularly since I'm asking for time out of work to attend appointments. Thank you to the staff and clinicians at the VA for my care."