CHI Saint Joseph Health - Saint Joseph Berea

"I was at the emergency room on December 22 ,2023 with horrible pain that starts in my left hip goes across my lower back and down my left leg all the way to my toes I could barely sit stand or walk for four days before going to the emergency room, getting myself in the car and getting to the hospital was not something that was very easy for me to do and then once I get there The check-in girl was very unprofessional I was treated very disrespectful by her The doctor has me walk so he can watch me walk I walk with a limp on my left side because I had a very bad stroke July 9, 2022 and even though I have healed 75 to 80% from the stroke. I still walk with the limp and he tells me that if I keep walking that way, I will have some problems and the way he said it was like he thought I was faking the limp hopefully the specialist he referred me to will take my situation a little more serious"

"I have receive my routine health care through the CHI St. Joseph Berea medical group since moving here over a year ago. This is the most efficient medical service I have received in many years. I schedule appointments, receive reminders by text msg. I arrive early as directed. Typically, my appointment begins before the scheduled time. Treatment or tests are completed quickly by professional staff. Test results are accessible on-line, typically before I get the call back with the results. Appointments are scheduled in a timely manner and I am not waiting months for treatments or tests. Communication is prompt. This facility is a model of efficiency and effective health care. I'm quite impressed."

"Great experience in the physical therapy dept. Loved everyone except my pt. She has a very negative personality and is very lazy. Got another girl last time and she was so much better. Love the rest of the staff and therapy always makes me feel better."

"They need to be restaffed. I was in there on a Thursday with a kidney stone that I know I had because I passed it Friday. I was told it was just a bladder infection and they refused to look for a stone after I said that’s what I thought it was. When I was being released the nurse asked me my pain level and I said 10! She said okay have a good day. They refuses to give me anything for pain and watched me cry and scream and didn’t do anything but expect I was an addict and treated me horrible. Highly suggest any other hospital and all so highly recommending leaving a review for this hospital so people know just how bad it is there. I’ve seen them treat a lot of people awful not just me… hopefully you save someone in pain from going to a hospital that doesn’t care or listen to their patients."

"I will always have a bad review of Berea hospital. The staff has zero compassion and they don’t care about your pain levels or what you think is going on with your own body. I went In Wednesday night with sharp pains in my side and back. They done a urine on me and I told the Dr when he come in that I thought it was a kidney stone because I get them a lot and I know the pain of it. He come back said that I had a bladder infection and refused to look to see if there was a stone.. when the nurses come in to take my vitals before I was released she asked me my pain level and I told her 10 she said okay have a nice day. I was dying in pain but they’ve listed me as an addict ( I’m not) I broke my back last year and was in the ER every other day crying In pain but could never tell me what was wrong. So finally we went to UK and found out my back was broke and had been broken for a period of time in 3 different spots. So now anytime I go to the ER I. An emergency involving pain they refuse to help me or show me any kind of compassion at all. They will let me sit there and cry and scream in pain and they don’t care at all. Berea hospital is the worst staffed hospital there is. Why don’t I just go somewhere else you ask. Because I’m already 25min away from Berea hospital and when you are in pain or have something sever going on you will go to the closest possible hospital you can get to. Unfortabtly Berea is my closest. I’m treated awful every time I go in though. I really wish they would have some kind of compassion training or people training on how they should treat every one with respect and compassion and I don’t care if you’ve seen someone a 100xs in a month if they are in pain they are in pain and it should be treated as an emergency no matter what since it’s an EMERGENCY ROOM! I hope that one of these days they will trade up on staff"