Hyatt Place Lexington

"Hotel needs some serious management revamping. Locking guests out of their room before checkout at 11am. Not honoring what they said is ok- 2pm checkout for Hyatt members. Location is great, hotel is relatively updated. If you have a choice, choose elsewhere in the area."

"The hotel is a little dated but everything else was amazing. Great staff, breakfast, and the location is wonderful. Loved the dog park and trails nearby!"

"Read a bunch of reviews that sounded good. Not impressed. Room was dated and weird layout. Breakfast was just OK. Nothing special. Bagels with no cream cheese. Pool was nice and warm but small. With all the options in the area this hotel needs to step up."

"When we checked in we were told room service was every other day. On our third day when we arrived back to our room at 2:30 pm our room was not clean. No clean towels, no clean glasses and dirty sheets. I went to the front desk and different man told me service is apon request. The employees don't have a clue of house policy. I informed the clerk I needed towels. They never came and we had to take them of a cart in order to bathe for dinner. Bad service, Bad polices. Taking care of their guests is not what Hyatt Place, Lexington Ky cares about."

"We have stayed at this hotel in the past and it was definitely a 4 star, however we were disappointed on this visit. The location is good, right off of the Interstate and lots of restaurants close by. The hotel's standards were not the same as previously. I'll start with the room. The room we were given was 623. After unpacking and deciding to rest after a long drive we were shocked at the loud noice and vibration from the roof above us. It was impossible to sleep. Every time the condensers would turn on the whole room would vibrate. I called the front desk and was told the air conditioner units were directly above us. They did respond that they could put us in another room because there were plenty of rooms available. They were nice enough to delivery the keys to a new room to us and when I commented on the noice the staff person commented that they do get lots of complaints about the room. I was surprised that knowing they get lots of complaints and that they have plenty of other rooms available why they even put us in that room to begin with. It would seem that would be a last option if the hotel was full. We did (after having to pack everything up again) move to a new room. The room was comfortable and quiet however I would give the cleanliness (especially the bathroom) a 3. The floor was not that clean and there was dirt in the corners. Breakfast in the morning was disappointing. There were not many hot breakfast options and what they had was not quality. Taking all this into consideration, the next time I travel through Lexington I will search out other hotel options."