Magic Vapor Shop LLC

"This store is a joke. I don’t recommend anyone buying anything from them because they’re not professional at all. Their customer service is terrible and they overcharge for everything they sell. Most of their disposable vaping products are expired and they will try to sell them to you anyway. Then you can’t return whatever it is you bought bcuz they will find a loophole and claim you’re not eligible for a refund. Don’t make same mistake I did!! GO TO ANOTHER VAPE SHOP!!!"

"There staff is exceptional. Everytime I go in to get a coil for my vap they will clean it for me and replace the coil for me. They have a customer for life. Tha k you magic vapor shop"

"Definitely won't ever be coming back to this location! This was my go-to shop in Georgetown for quite some time. Generally had a good experience and they always had what I needed. I go in today to get some coils and juice. Service was quick and prompt as usual, however when I got home and went to replace the coil, I noticed that there was only 1 coil in the bag where I had purchased 2. I proceeded to look through my car again and around the kitchen counter where the bag was to see if it had perhaps fallen out as this could be a possibility as the bag is slick and the coils themselves are small. I however did not find the coil anywhere. I live 5 mins or less from the shop and only went to there and back with no other stops. Long story short, I called the shop, and the person could seem to care less about the issue. Basically, offered no solution besides counting and saying his coils were all there. I have worked in the hospitality industry for around 15 years and have seen people trying to get free stuff by saying something was wrong or missing. In these circumstances, its generally a repeat offender. I have been a loyal customer to this store for years now and have never had any issues until now. While the coil could have fallen out anywhere between here or there, the issue is I don't have it now and instead of replacing it they would rather lose a loyal customer over 4.99. Either way I won't be returning and will recommend whoever I can to stay away! If you are willing to lose a customer over 4.99 then obviously you don't appreciate the customers, you do have. P.S. I have just read through some of the other negative reviews for this place. If someone in management feels the need to come on here and blast my review, please know it only makes you look more unprofessional than anything. Ultimately, in this situation it could have been lost anywhere. Is that your fault? Not really, however is it the customers fault either? Not really either. If you go to any establishment and get a drink for instance and it slips out of your hand, 90% of the time someone will replace the drink and even help clean it up. That is good customer service despite it clearly being the customer's fault. This is an issue where honestly, it's not clear who is to blame. If a product falls out of a bag, is it the customers fault? Either way the blatant disregard and care from the associate on the phone is more than enough for me to stay away."

"We usually use the locations in Lexington for MVS, but we were over here and stopped by tonight… and the staff was the most helpful I’ve experienced thus far! Might even go out of our way to frequent this shop. Highly recommended!"

"I had a great experience! They have the best prices in town. The employee on duty was very helpful and knowledgeable when it came to their products. He helped me find my new favorite brand of disposable! I'll definitely be a regular customer."