Holiday Inn Louisville East - Hurstbourne, an IHG Hotel

"Holiday Inn Louisville East was a bit nicer than I expected. It's clean and updated. My room even had a mini-fridge. There was a snack stand next to the front desk. The location is right by many restaurants. There is also a restaurant inside the property but I had other plans. I definitely recommend based on the value for the price."

"I've stayed at this hotel before and didn't have an issue. My recent stay was a disaster. I checked into my room at 10:30. At 5:39 I received a call from the general manager, Tanya Kosek saying there was an issue with my card. I checked my card immediately and noticed that my card had been charged an additional 3 times. Once for $170 and twice for $150. She would have charged my card again but there was only $15 dollars left. I raced to the front to figure out the issue. Before I reached the desk a lady approached me and introduced herself as the general manager. She proceeded to apologize because she was unaware that my room was originally booked by the person hosting the event for that weekend. Instead of speaking to him she spoke to his son who was unaware of the arrangements his father had made for me. The general manager instantly thinks it's a fraud because she didn't speak to the correct person. Therefore she decided to penalize me by charging my card excessively. Later that day I found out that others from the event experienced the same. It's now 2 weeks later and I still don't have access to my money. I reached out to the hotel including all managers and everyone had an attitude as if they were the victims and it was their money. To say I'm disappointed is an understatement! If you stay at the hotel be prepared to be robbed by the staff particularly management Tanya Kosek."

"I'm currently in this hotel as I type this. The experience I had called for me to leave a review before leaving the premises tomorrow at check out. It's currently 4am, that's how serious leaving this review is for me. If you stay here be prepared to have your credit card repeatedly charge without merit. I checked in on Friday with a credit card. Check out on Saturday then checked back in on Saturday under a new reservation and I used a debit card this time. This was done at 10:39 am. I received a call from the General Manager at 5:30pm saying there was an issue with my card. A charge for $170 cleared at 10:30 when I checked in. The General Manager charged my card 3 additional times for $150 each time. Two times it was successful but the 3rd time it declined. I immediately noticed the issue and proceeded to confirm the staff. I was baffled to find out that the General Manager was the one to excessively charge my card unwarranted. My money is now tied up for at least 14 days. I heard later that this happened to multiple other guest that were here at the event that I was a vendor for. This is inexcusable. I couldn't even order take out because she took all of my money with the exception of $15. My card was charged a total of $470 for a $150 room. I was robbed by the General Manager smh"

"When we first arrived, the area looked, shady. However, once we came inside, it was very impressive. Pro’s 1. Very clean 2. Modern 3. Seasonal decor (poinsettia plants are a good touch around Christmas). 4. Rooms were clean and comfortable 5. Nice pool and exercise room Con 1. $10 for breakfast This was a bit of a surprise for me. We usually stay in the same hotel, such as the Holiday Inn. All those places have had a complementary breakfast. I have a wife and four kids. No thanks."

"This is a beautiful hotel, clean, gay location BUT they have the nerve to Charge their guest $10 for that average hotel food! What the hell! And those desk clerks need to dress more professional! You have a beautiful hotel and people bend the desk looking like they’re going to clean the garage! At least have a dress code to a more professional attire!"