UK HealthCare Georgetown 202 Bevins Lane, Georgetown, KY 40324

"They never have any sick appointments and are never available to get you in. What's the point of having a doctor if you can never be seen?!"

"My husband and I have been with this office for over 3 years with good caring service. Recently I have been experiencing some medical issues that have caused me great concern. My concerns are discussed via the Nurse practitioner who plays middle man in the conversations which is no help in helping me resolve these issues that impacting my life and employment at the university hospital. The wait for an appointment is 2 months away with no concern for my well being in the mean time. Totally disgusted with the disregard for my Health and mental health of this situation. This is not how healthcare was meant to be nor does it follow the mission statement of UK."

"I had only one day off work for my wife's 20 week ultrasound for our little girl's anatomy scan. We arrived 15 minutes early and called the desk to let them know we checked in. They confirmed both appointments. We spent the next 45 minutes waiting for them to bring us into the office since they are still following COVID measures. After 45 minutes they called and asked if we forgot our appointment. We were on time, and they even confirmed that they saw their mistake. My wife is going to have to go alone for this important scan alone because they can't figure out their own system. I'm deeply disappointed and devastated that I have to miss because of a simple error."

"Needed a new PCP and my neighbor recommended a doctor at this facility. ALL of the staff are amazing and super helpful. Front desk is super efficient and helpful. Waiting room is nice and roomy with plenty of space for those waiting to spread out. Nurses and physicians were kind and thorough. We didn't feel rushed. On site lab for blood and other tests. Great at returning phone calls."

"Very friendly and knowledgeable doctors / staff. I've seen Dr. Burgess and Dr. Hufnagel; both have always seemed very attentive and interested in their patients health. Scheduling is always a breeze; everyone in reception has been nice and good at their jobs. I usually only go in for regular checkups and prescription refills but I feel like if I ever had a real health concern then they'd make the right recommendations."