UofL Health – Medical Center East

"My experience was great here. I went yesterday on Monday February 19th 2024 due to have a bad sore throat and they ran me for strep and it was positive. They prescribed me with the antibiotics I needed and before I left they made sure I had a dosage in my system to get everything started. Thank you guys so much I was in so much pain now I feel relived already!"

"Had ongoing health issues that forced me to UofL East’s ER twice in three months. Dr. Chung worked hard to help me but couldn’t find a cause. He listened and had a good bedside manner, though an accurate diagnosis couldn’t be determined. (He is the only reason this review gets any stars.) On the second visit, I encountered Dr. Newman. No bedside manner. Completely dismissive and tried to treat me for symptoms that I explicitly told them I was not experiencing. She acted like I was “putting her out” for asking her to do her job. If you encounter her, turn around and go to Baptist East."

"This hospital is so generic. I cannot even believe it exists. The doctor was rude and the triage nurse was rude. The nurse who administered the medication never washed her hands and touched all over the tablets. The doctor released my son and did not prescribe any medications for him. She only gave a few tablets in the ER and sent us home. This place is truly a joke."

"I nearly missed paying a bill for here because neither it, nor the visit itself, ever showed up on MyChart and it literally got lost in the mail. I only knew something from them was supposed to arrive because of my USPS Informed Delivery. Based on the response I got from their support, ALOT of my visits will probably never show up on MyChart so I guess that means never going to another UofL facility if I can at all help it. For added context, this is not the first time I have had a horrible experience with a UofL medical facility. I had an irritating beyond belief experience with an MRI a few years back that finally had to be written off. The reason? They kept submitting it to my insurance wrong and then trying to say I was responsible for a few thousand dollars instead of the around $500-600 I was supposed to be responsible for even though their agreement with my insurance I had at the time basically said they can't make me responsible for the full bill when it is a filing error on their side. Whatever 3rd party bill processor that facility was using failed at submitting the bill at least 4 or 5 times. The reason it failed? They sent it to the wrong address. They did so even after I did a conference call with the bill processor and my insurance so my insurance could explain to them step by step exactly what they needed to do, correct address included. That went on for over a year. So, I am just DONE."

"This is hands down the best ER that does not require an overnight stay. I’m always treated well and I’ve never had to wait more than 10 minutes to be taken back. The doctors really listen to me and help me feel at ease when experiencing an emergency. The nurses are awesome, as well! 10 out of 10 would highly recommend."