UofL Health – UofL Hospital

"I highly do NOT recommend going to this hospital for an emergency unless it is trauma. I am pregnant with twins and was having abdominal pain and I was not taken care of as if it was an emergency. They didn’t feed me or give me fluid all day and I was there for 10 hours for them to just tell me that all I had was a UTI and that I was having baby growing pains. If you get a nurse practitioner named Angelia Zeller ask for someone else because she will not treat you well. She did a cervix check on me which I did not need and it was very painful. She also tried to get me to take contrast for an MRI and I told her no because of me being pregnant and she continually insisted on me taking contrast when I had already explained that it would not be healthy for my babies. After explaining that I had not talked to anyone from labor & delivery being that I am pregnant I felt that I wasn’t being taken care of properly. I made it known to her that if I had to I would leave and go to Norton Women and Children where I know my needs would be met. She then said that she was going to let the MRI know that I refused contrast and slammed the door as she walked out. DO NOT GO TO UOFL HOSPITAL!"

"I previously worked here and obviously nothing has changed in 20 years. The Emergency Department is the scariest ED I have ever been in. My family member is sitting in there now and they don't treat your pain, they are understaffed and have no beds to admit the patient to. No comfort for anyone, the patient, the family. Our healthcare system sucks terribly and if you want a great example, visit this hospital. Where are the Wave troubleshooters when you really need them."

"This is for the GI Motility Clinic: I saw Dr Stocker back in August. At that visit she recommended a procedure and labs. She indicated they would come get me for the labs and then schedule the procedure. I was then left in the room for over an hour. I finally left the room, found some random person walking the halls who then took me for labs. I was never brought to a scheduler for my procedure. I had to make another appointment in November because I still had not been scheduled for my procedure. Went in, saw the PA - she acknowledged that the doc recommended I needed procedure and indicated I would be contacted by scheduler within a week or two. The that was mid November. Early December I called and got routed around till I got the scheduler. She took my info and said she would call me back by that Friday. The Monday after THAT deadline had passed I messaged via app asking for status of my procedure. I was told I would be scheduled by the 16th. It is now almost January and I have still not been scheduled. Called the scheduler again and I get still the generic “there are people ahead of you but I should have you scheduled by the end of the week”. I know this is a lie. Do not come here. Go to Cleveland. They have to be better than THIS."

"On 10/22/22, I visited the U of L Hospital emergency room after a fall and arm injury. The care I received from the PA and radiology was efficient and thorough; however, the visit came back to haunt me recently when I received notice of a “derogatory” remark on my credit report. On 11/20/23, I spoke with Janice Shields at U of L Physician Billing who informed me there was no mailing address on file; my account was marked “NPA.” Although I provided my driver’s license in the ER, the hospital only had my name & SSN on file - no mailing or email address, incorrect phone number. At that time, Janice updated my account with my mailing address, email address & phone number. She also emailed a copy of the physician’s bill for reading my X-rays. That bill for $37 was promptly paid. A call to the collection agency confirmed my file was marked “NPA” (no personal address). I was also Informed by my account manager the DOB in my file was incorrect. Like the hospital, the collection agency never communicated with me regarding the unpaid debt. A call to Emergency Medicine billing was necessary in order to get a copy of my ER bill. Again, my mailing address had to be added to the account in order for the representative to mail it to me. A week later, on 11/29/23, I finally saw the bill for the first time. One year, one month, and seven days after being seen in the ER… A benefit consultant for my husband’s employer contacted our insurance about submitting the claim. I received the following response: “Anthem confirmed that the claim was not submitted for processing. They reached out to the provider and spoke with Annie who advised that the member was sent to collections for this date of service $680 because she did not provide the Anthem ID for billing even though the provider sent her a bill in November, December, and January. They next sent a collection notice in February and every month since then. The balance will be patient responsibility because the provider attempted to obtain the filing information within the timely filing limit and there was not response from the patient.” It’s unfortunate the hospital/provider seems to be missing the fact they didn’t have a mailing address on file, making it impossible to send bills as stated above. I first learned of the outstanding balance when I received a notification from CreditWise of a “derogatory” mark on my credit report more than a year later. Not only can I not submit it for insurance coverage, but I also have to deal with a debt collector to clear the outstanding balance AND wait for it to be expunged from my credit report. While I had no issues with my medical care at U of L Hospital, a key part of the patient care/customer service process is lacking. What happened to the copy of my driver’s license? Why wasn’t my chart flagged for missing information? Due to a lack of attention to detail, I am now dealing with a negative mark on my credit report and additional hassle."

"I don’t usually take the time to do reviews, but I felt that this nurse should be recognized. My dad was at UofL in room 914 on October 9th when there was a mix up in his transport. His nurse, Breezy was amazing! She not only resolved the situation she calmed my dad down and was a great support to me that I didn’t even realize I needed. I truly hope that UofL realizes what an asset to the hospital that Breezy is! Also if this some how gets back to this amazing Irish lass thanks for everything that you did for my dad and myself! I will always be grateful!"