Azure Skin & Wellness Center

"I hate leaving bad reviews and make all attempts to give businesses the benefit of the doubt, but unfortunately, Azure Skin & Wellness Center has not left me many options. My family gave me a gift card to the center so I went through their website on Friday to request an appointment as the website directs. Once you have requested an appointment, their website tells you someone will be in contact with you to confirm. After not hearing from anyone by end of day Monday (they appear to be closed on the weekend), I called the office and left a voicemail asking for a return call. I made a second attempt to call on Tuesday during business hours and after again not hearing from them, I texted the number provided on the answering machine (they tell you you can text) and several days later still no response. I even went by the office in person and although I could hear someone in a room receiving some kind of service, there was no one at the front desk or anywhere else in the building. At this point, I am not interested in becoming a client here, rather am frustrated that my family member wasted $200.00 on a gift card. With so many amazing med spas/wellness centers in the southern Indiana/Louisville area, please spare yourself and book with one that is reputable and responsive! My hope is that as a good business practice, Azure would want to rectify this situation with a refund, but I won't hold my breath on a return call. Update 10/2/23: Sherri, this seems to be the only way to communicate with you! I have not received a text from you and returned your missed call same day (Friday 9/29) at 1547. I left you another voicemail asking about a refund. Please call me tomorrow to confirm you’ve seen this and to discuss how to proceed. 10/6/23: still no response."

"In response to J Walsh, Google will not allow replies to your review. I apologize you had this experience when contacting Azure. We were unavailable and out of the office for family medical reasons. I did return your text stating that the massage service you were interested in was no longer provided at Azure. I sent you the name and telephone number of a massage therapist who used to be in the same office who can do that particular service. When you visited the office, we are sorry no-one was available due to the staff was with a client at that time. We are open by appointments only. i contacted you again leaving a message to contact us if we may be of service. I will be happy to assist you."

"I have been coming to Tina at Azure for years. I love her personality and her skill. The office is accommodating and professional. Her mom runs the front desk and appointments and always fun and sweet."

"The staff is awesome and I would not go anywhere else. You feel like family when you are there. I go for Botox and Fillers and love Tina, she loves what she does and it shows on my face !!! Very relaxing and will definitely book a massage and Reiki session with the other ladies soon !!!"

"I have always received the best service but when I stopped in the other evening how amazed I was! The lady gave me several options to try on an issue I have been having on my cheek. She showed me how to apply product but she took the time to talk with me caring about my issue. She was just lovely to work with! Thank you"