Michaels 10225 Research Boulevard, Austin, TX 78759

"Absolutely love the convenience of the new self-checkout at Michaels! It's a breeze to grab my items quickly and get right back to crafting. The store is clean and well-organized. Will definitely be returning for the efficient shopping experience."

"Horrendous customer service from the manager on the evening of 1/27/24. Wouldn’t make eye contact, wouldn’t stop winding yarn at the check out to assist customers. I couldn’t find my online order in the area she pointed me too. When I asked her for help she didn’t even look up, she just said “check the cabinet”. When I commented how this was terrible customer service all she said was “how do?” And proceeded to ignore me after. Highly frustrated with my experience and don’t plan to return."

"Went to buy birthday gift and was having issues applying my voucher, cashier acknowledged me, but proceeded to check out three more people before any sign of helping me, including two that entered the line after the cashier stated they would help. I then get back in line since they are obviously not being helpful and want to free up the self checkout for others. Then when I arrive at the cashier they proceed to help the person who just entered the line behind me. I walk out at this point and call the store manager who does nothing to make it right and just said they would talk to the team. Which, I appreciate but doesn’t help me get the gift I went in for. Absolutely hurts my feeling and this behavior truly isn’t acceptable especially to someone who is trying their best to be a good customer and just wanted to checkout."

"Worst freaking place ever. You got staff standing at the register and I asked if she could help check me out. She point me at the self checkout when I got a car full of stuff. I said I do not want self checkout, she said you need to do self checkout unless you pay cash. Seriously. This is why I will never come back and will make sure no one come back here. When I walked around, I asked for few things with their staff, they said I just need to look for it. OMG. WORST CUSTOMER SERVICE EVER."

"A whole display that was incorrectly marked wrt price and when I asked about it 1. I was told the price was actually more than it was marked 2. The display was not wrong despite having multiple items that were clearly getting displayed above the incorrect price tag 3. Both the cashier and the manager rolled their eyes at me and were kinda rude about the whole thing"