Thorntons

"The customer service at this location is horrible and unprofessional.There was no wait in line to check out except for waiting for the store clerk to put his phone down.I purchased cigarettes and I advised the clerk the brand,color of package,qty.The clerk selected the incorrect brand twice.He asked what brand did I say? He clearly wasn't paying a bit of attention.After my purchase,I said thanks.He gave no response and went back to looking at his phone."

"Would have gave the store more stars if it wasn't for the incident my Husband had this morning (02/07/2021) around 12:30 - 1 a.m. My Husband went to the store to buy a Pack of cigarettes in the process of doing so it gets a phone call from his Grandmother who is 80 years old so he always answers her phone calls. While on the phone he sits his wallet down to finish paying the Store Clerk just about that time his grandmother said the she had. Needed his help so not realizing it at first he leaves the store to help his Grandma while on the way to his Grandmothers he realizes what he had done so he turns around going right back to the store. Back at the store he goes inside stating to the store clerk that just sold him cigarettes that he left his wallet on the counter. Immediately the clerk at the store tells him he never had a wallet at the store. My Husband immediately states he know exactly where he left it telling the clerk if he did not return his wallet he was calling the police. And going to have the store clerk arrested for theft. As soon as the store clerk heard this an seen my husband dialing 911 the store clerk immediately reached under the counter an retrieved my Husband's wallet & money luckily nothing was missing. Until this incident we have never had any major problem. With this location.."

"The worst Thornton’s out of all of them. Long lines. Rude staff. And dirty. Just dirty. I thought Thornton’s kept better track of themselves. The employees need a better leader. The manager has the worst customer service I have ever seen. No smiles. No greeting. I will take my business elsewhere."

"Just returned from this location to purchase gas. Went into store to prepay. 4 people in line. 5 clerks behind counter, 1 working, 2 registers closed.Finally open another register and I move to the one already open. 2nd clerk there puts the register closed sign on the counter and starts counting the change dispenser.Fellow running the register says wait until he has finished with me. I think all except the guy who waited on me need a refresher course in customer service."