Petco 340 Leonardwood Drive, Frankfort, KY 40601

"I went last night with my fiance and kids to see about adopting a new family member. Once we decided on a kitten we asked about the adoption process to which the woman working told us to scan this QR code and submit an application to adopt. Okay easy enough we had gone through something similar adopting our older cat years prior somwhere else. So we fill out the application and submit it right there, and we ask the worker what our next step was. She said she didn’t know. I asked when we should hear back or receive an email back, she said she didn’t know. She also made no effort to try and help us figure out how THEIR adoption process worked and proceeded to clean the cage she had just cleaned 10 minutes prior to us attempting to adopt. She was also being pushy about me adopting two kittens instead of one which I thought was very odf considering she couldn’t even tell me the adoption process to be able to do so. Overall I’m very disappointed in the lack of training this woman had and the inattentiveness to customers trying to adopt or even get somebody else who worked there that knew how to help us. Once we realized she was just letting us stand around w our thumbs up our butts my kids started getting antsy so I just said lets just go home. Hopefully some changes can be made in making the workers more knowledgeable of their job."

"I love their grooming service in Frankfort! The appointments are easily scheduled and they send reminders so you don’t forget that you have the appointment. Our pup knows why we are there when we walk through the doors and she does not hesitate at all. After we check in at the desk, she waits at the door to be let into the grooming area. That tells me that she enjoys the grooming and the people. She comes out happy and clean with well trimmed nails. Mickenzie is fantastic."

"My wife and I visited this location to purchase a few fresh water fish for our aquarium. They had very little selection available, and what they did have seemed to be quarantined for disease control. However, they did have a few interesting bettas in individual containers that were not under quarantine ."

"The prices and selection are fine. The staffing at Petco (I've noticed it at 3 different locations) is always terrible. I was going to get some fish, waited around and never saw anyone. When I got to the register, there were 6 people in line and no cashier. We waited several minutes for one to come off her smoke break."

"THANK YOU LYNSEY @ THE FRANKFORT STORE!! Attempted to buy a wireless fence on-line to pick up in store. Sale was canceled by Petco and said item was out of stock in Frankfort store (this item was also on sale for a great price + there was a percentage off if buying on-line and picking up in store). I went to the Frankfort store to check for other containment systems and the item I tried to purchase was there but the associate said the sale price was to be for online purchase only. I showed her where we attempted to buy online and was told the item was out of stock. She said "if the item numbers match then I will give it to you for the online price". As expected, the numbers matched and I was able to purchase the item for the online sale price. I didn't get the online %discount but I understood that. Thank you Lynsey for making things right! That is the service that will keep customers coming back!"