Holiday Inn Express & Suites Levelland, an IHG Hotel

"We made a reservation a month in advance, I called the day before our check in to make sure our room was going to be ready by the time we get there, they made us wait 1hour due to not having our room ready and it caused us to miss our event which was non refundable. Online says they have a pool/ hot tub which we were told aren't working after we got there, TV didn't work in the room and had exposed plumbing in the bathroom which is a safety issue. Room 217 I asked for full refund I was told by front desk to call corporate that her job isn't to help me or refund me. So I called corporate and let them know all of the issues!!"

"Almost didn't stay with them cause last few visits ,rooms weren't clean and smelled. We were pleasantly surprised that room was clean ,smelled good ,and pool was open after being closed for years. Staff was all great. Keep up the good progress. We'll be back Thank you"

"not worth even one star The staff are friendly. However, the AC system in the room doesn't seem to have been cleaned once since it was installed. The moment we entered the room after check-in and saw the AC, we couldn't stand it, so we requested a room change, and the AC in the second room was also so terribly dirty that we eventually gave up staying at the hotel and drove 6 hours all night to come home. It was so cold that I couldn't sleep without heating, but I couldn't stay in the room with the AC too much dirty. The front desk employee also looked at the AC condition and said she thought it was too bad. We requested a refund from the hotel for this problem, but the hotel refused to refund until the end. I also told the IHG head office customer care about this situation and asked for a refund, but they said there was nothing they could do due to hotel policy other than compensating for some points. IHG say that IHG Hotels' Clean Promise applies to all hotels, but in fact it seems to only apply to expensive hotels. Any damage caused by the hotel violating the hotel policy, Clean Promise, become entirely the responsibility of the customer. The hotel didn't lose anything and my $66 and 6000 points were gone. Do not trust IHG "Clean Promise" policy. Even if the hotel violates their policy first and does something wrong to the customer, they say that the customer is forced to follow the hotel policy unconditionally. That is Holyday Inn's policy and also IHG's Clean Promise."

"I gave this place a 2 star rating because of all the problems. My intention was to relax for the weekend. Unfortunately, that never happened. The first night, I kept hearing loud music as if there was a party in the hallway. As it turns out, it was the outside speakers or underneath my window. Didn’t get much sleep that night. Next day I wanted to use the pool or hot tub. That didn’t happen either because neither was working. In the morning before I checked out, I noticed I have company in the room. Not the kind of company you want. I killed a couple of bugs running on the floor. (see picture) Whoever the maintenance person is, needs to do better work in the restroom. Anything from holes in the wall(s) to unpainted areas on the wall. The stars are only because the staff are wonderful and friendly people. The continental breakfast was great."

"The young lady who checked us in (7/25/22, evening), was wonderful. Very sweet and helpful. The lobby and breakfast area are nice ... however the outside of the hotel is unkempt with tall grass and trash around. The room appeared clean enough, but there were details missed, such as used coffee pod left in the coffee maker and the white shower curtain looked like someone with very dirty hands had grabbed it in several areas. The back door cannot be accessed with the keycard from outside, so someone has to open it from the inside if you park back there. Once opened, we could not get the door to close again. Also, somthing to be aware of, if traveling with pets ... overheard customers trying to check in, who had booked their room on the hotels direct website and specified they had a small dog with them. They were told when they arrived, that actually only service animals are allowed at this location, even though the website states otherwise. It would be a $250 deposit for any other animal."