Holmes Ace Hardware - New Albany

"Helpful folks. There was a little confusion about the price of some nuts and bolts, but ultimately they’re very helpful."

"Always helpful friendly people my garage number one place to get what I need if they dont have the parts they will make one that will work..."

"So I fairly recently gave this place five stars but then I had to change my review after today. I work for a company where we have a business account through ACE Hardware. I mostly will take some keys up there to get them cut. Pretty much all our keys for the same facility use the exact same blank and that's what I've consistently been taking up there to have my keys cut. Then all of a sudden today they can't seem to cut a key correctly. I've cut numerous keys and instead of them being honest and just being like we butcher your key. They tried to blame it on the key blank yet I've probably got 50 keys cut with the exact same key blank. I used to feel like this is one of the last few places that offered really good customer service but now I'm starting to feel a little different."

"Went to this store to get a key cut for my car, I already had the key, they cut my new key and it wouldn't even go in the ignition they messed my key up cussed me out and told me they ain't fixing it and to take it somewhere else and to get out of the store, very unprofessional and untrained workers I will be contacting corporate and making a complaint."

"Ace is the place for us. We are fortunate to live just blocks away, and they have a little bit of everything there! We love their customer service. Everyone there is knowledgeable and helpful. It reminds me of an “old school“ hardware store… A welcome change from the big Box stores today."