Master Waterproofing 5123 South Wilson Road, Elizabethtown, KY 42701

"Although it took a while to get the work started on my foundation due to covid, they were able to make a quick fix to hold my house together until they could make the major repairs. They worked diligently and professionally and believe me they worked hard its amazing how strong people can be moving rocks and dirt and still keep smiles on their faces they left my home waterproofed clean and ready to put back in order"

"The prior owner of my home had Master’s Waterproofing do work on the home. I received paperwork at the house closing showing that work was done in the basement with a lifetime guarantee. However, when I called to have them come to the house to stand good on their guarantee (as the basement had a mild case of mold in it), they conveniently told me they had no record of ever working on the house. I had to provide the proof. I wish I had never asked them to follow through with their “lifetime guarantee.” They left my tile ceiling in the basement damaged, threw away the custom trim (which did not have mold), left the job undone above the windows, AND left an electrical cord AND outlet hanging from the ceiling. Doubt that would pass electrical code! See photos. I will have to spend a lot of money to correct their unprofessional, uncaring, lack of regard for other’s property. When I contacted the owner about sending someone out to finish the job properly, he refused and said the person he sent to do the work completed it. Clearly that is not the case! At the mere mention of me saying I might should get an attorney, he ceased all communication with me. Look elsewhere. It’s not worth the risk with this company! They very well could treat you and your property the same way they did mine. Update 4/6/22 in response to Carl—I have not called your company because I do not wish to deal with you or your company anymore than I already have. It’s the prior owner that ceased all communication with me upon mentioning I should maybe get an attorney after the job was left undone and the former owner refused to send the person (you know him very, very well) to complete the job. You’re personally a nice enough guy, but the work was beyond disappointing, which is why I called your former owner and boss at the time. Maybe that’s not how your company conducts business anymore, but this is what happened to me. You will not find a record of working on my basement in the past four years. It was in 2015 (but now very relevant again since I’m preparing to sell), and I have a new last name. But if you came to my house, you’d remember the job. I’m sure you’ve done good work for people recently because I’ve read the other reviews. But that simply wasn’t the case with my home and our encounter. Because I’m giving you the benefit of the doubt that you no longer conduct business in this manner, I will update my rating to 3 star service."

"I've had four houses where Master Waterproofing saved the day and stopped water from entering the basement. For two of them, they dug the dirt away from the house and sealed the exterior wall, replacing the dirt and even putting the landscaping stones back in place (see photo), on another house they installed a complete French drain system, and on the 4th house they stood behind a warranty given to a previous owner years ago, coming back and repairing a French drain system that had started leaking because the house had settled. It's this commitment to their warranty that impresses me the most."

"Called for a free estimate for my sinking detached garage foundation.Was impressed with the honesty of the opinion I was given. While I was provided an estimate, I was informed that the piering system that Master Waterproofing uses is designed for much heavier structures than my garage and that I could save some money by going with a different type of piering system that they didn't offer but would be a better choice. Most contractors would simply provide an estimate then take the money and run but Master Waterproofing was completely honest with me and I appreciate that!"