SEPHORA

"Braelynn (I’m so sorry if I spelt that wrong) was awesome and was super friendly! She helped me find a new foundation, she answered all of my questions and was super knowledgeable about the products we were looking at. She took the time to explain the differences between the products and how each foundation would look. Her customer service is some of the best that I’ve ever received at this location."

"My daughters 1st racially profiled incident happened here. Thanks Sephora for making my daughter feeling not wanted. My daughter and her friend were shopping and they were literally followed and overheard the workers tell another worker watch then so they dont steal. Both girls are brown and there other friend Asian who was not followed and heard what they said as well. I'm livid and this needs to be resolved"

"I had a teaching make-up session today with Alex. She was AWESOME! So professional, so nice and non-judgmental! She was very knowledgeable and took her time explaining the products, purpose, and proper application. I've been using the same products and application for over 35 years! I needed an update...BAD! Alex took great care of me, and I highly recommend her and Sephora make-up services!"

"this sephora is huge & has a great selection, however the staff is unfriendly & hostile. i work retail & i understand loss prevention and making sure people arent stealing, but i was profiled and followed by multiple associates in the store the entire time i was shopping. i felt very anxious to shop even though i was not doing anything wrong, and even after spending >$100 in their store, while making my way up front to leave after checking out, i was followed by two girls until i left. definitely not an experience i want to have when trying to shop in peace."

"**NOT ABOUT THE BRAND** This is about their customer service; my first and now only time in this store and they have my absolute favorite hair care line and whenever I found out they be in store I was thrilled. I came up here to grab some. They had the products I needed so grabbed them with joy and headed to check out. When the price was lot higher than me and my husband expected we were a bit taken back. Once we checked the receipt we saw we were charged $86 for the serum, now this was odd because the tag that was placed with the product was $48 the price we were more than happy to pay. I went back to the lady and told her this mishap and showed her my receipt and the display. I asked her since the product was incorrectly displayed could we please have this corrected? She was looked at me then at the product and said she would go talk to her store manager and within 45 seconds came back and said no. That sorry it was in the wrong spot if it was a $5-10 difference she would feel more inclined to do it but since the price difference is so large she didn’t WANT too. I politely told her that I find it a bit unfair that you had the wrong label out and stocked product behind it and now when a simple mistake happened you won’t honor the display price to ensure future customer service and customer satisfaction. She told me to return it if I wanted but they weren’t going to honor the displayed price. Highly unsatisfied with this customer service by the team lead and the store manager I will not be shopping with that location again. I will write corporate and email and hope they will honor the price and refund me and my husband the difference. I do not recommend this store’s customer service."