Red Roof Inn & Suites Houston - Humble/IAH Airport

"We made reservations online for four people, we go to check into the hotel and all four of us went inside to check inn. Everything seemed good at first, we got the card and stayed the night. The next morning another worker started knocking on our door at 9am every 15 minutes until 10:30 to tell us check out is at 11. Once we went down to return our cards she started to scream at us saying that the room was reserved for only 2 people, and when we tried talking to her and explain that we told the guy four and all of us came in before we payed she only continued to yell at us until she stormed off. The staff is very unprofessional and they need to treat there costumers with more respect if they want people to come back."

"If I could leave a zero I would. This place was absolutely disgusting. Upon arrival it was an easy check in process and the guy at the front desk was pleasant. When I originally step I side the room #109 I was first alarmed because the security lack on the door was broken. Secondly, as I begin to inspect the bed I moved the mattress and there were a gang of roaches from all different sizes nesting underneath the mattress and inside the bed frame. As I continued to search the bed I removed the linen and mattress cover to find more roaches inside the sheets. Along with hair inside the mattress protector and stains on the linen. I didn’t even proceed to check for bed bugs because the roaches stole the show. If they had roaches I’m going to assume other creatures are there as well.. I immediately went back to the front office to speak with the staff and mentioned how I would not be able to sleep in that room because the bed was infested. The guy on 3rd shift was very shocked that there was a roach problem and mentioned that they just sprayed. I asked if I could get my refund back and he stated that since it was after 12 they are not able to process any refunds. I did pay partially in cash and the rest on my CC. I was told that I could come back in the morning and speak with the general manager (Mark Patel). The next morning I called the facility and spoke with a woman about my situation and ask to speak with the manager. She stated that he was not in and that he was on a business trip. That she would have to call and speak with him to see if she could refund me my money. A few hours past by and I went to the actual location to see if they would be able to refund me my cash and they tried to stiff me out of that. However, I was able to get the cash portion back and I will be disputing my CC refund as well. I do not recommend this place at all. To nobody! Save your money and do not invest in this business."

"I was traveling for my business trip and stayed at this motel. The front desk person was very courteous and friendly. I booked two nights for my stay. I had great experienced, rooms were very clean, wifi was very fast, maids cleaned my room nicely while I was staying there. The rooms were spacious and spotless, with great décor and crisp bed sheets. The staff were attentive and went out of their way to ensure that I am comfortable. Another best part was it is very closed to Bush International Airport (IAH) and surrounded by lots of restaurants and shopping centers. I would recommend to all my family and friends to stay here while visiting Houston."

"Really got me out of a jam. My AC failed and I needed a room at 11pm with my dog. They were very accommodating and even allowed for a late check out as my AC wasn't ready yet. Very nice people. Thank you"

"For price and quality,they definitely passed my expectations. Nice welcoming, clean bed and shower, good air conditioning ( even little noisy). The bed was comfortable. I just stayed for quick stopover in Houston and didn't rent a car. There are 3 malls next and behind it. You can just walk 5 minutes for restaurants and less than 10 minutes walk to big mall for quick shopping ( brands such as Ross, Skechers....)"