Le Lux Beautique Medspa 13455 Cutten Road, Houston, TX 77069

"The staff at this location are amazing! They did an amazing job on my skin… I’m loving my beautiful skin. I had a facial, extractions, and 2 weeks prior I had PRP injections. The experience was awesome! I would highly recommend!!!"

"I had a great experience at Le Lux Beautique. The technician was thorough in explains the process and product. She did an excellent job. I went in not feeling so well but left feeling so much better. You have to go have a wonderful relaxing experience."

"On 2/14/24, I arrived at 4 pm, for a scheduled appointment for a prepaid service an additional service that was advertised as a monthly special for $99. I was escorted to a room and numbing cream was applied with the industry average expected wait period being 20-30 minutes. After 2 hours (with no update or anyone checking on me) I had to call for help because I could not see and in an immense amount of burning pain. I was told that the numbing cream dripped into my eyes because of the excessive amount of time that I was left waiting my body heat melted the cream. When the services were finally provided I was told that the treatment I agreed to received needed to be change and instead of $99 would cost $800. I agreed to the purchase of the $800 service and a purchase of a gentle facial cleanser for after care. After the services were completed I still had blurred vision and was famished. I was told that my card was already charged for over $300 of products (without my consent) need for after care and, $849 for the additional services although I was quoted for $800. When I contacted the office the following day because I did not receive the after care instruction 12+ hours later I also explained my dissatisfaction of their unethical practices and the unauthorized charges. I was told that there was a no refund policy, despite being sold items I cannot use for example, a peach tinted eye cream but I am very dark skinned (NW47 foundation) and does not blend into my complexion. In addition, I was told that there could have been a misunderstanding and that the additional amount for services was due to a communication device used in the office. I understand, that the business depends on sales and revenue however if the focus was on quality services and customer service they would not need to use bait and switch techniques or credit card fraud in order to be profitable. Please also note, that every reviewer that replies negatively has a sassy response from the business. I wish that I would have read the reviews and the BBB complaints prior to investing thousands of dollars and jeopardizing my eye sight. The staff offers free samples if you leave a positive review so please take the positive reviews as a grain of salt. I have received beauty services in other countries, cities, and states and this is by far is the most disappointing to see how woman treat other woman that are supporting their business."

"Love this place! Girls are definitely very helpful and great for recommending what would be great for your facial treatments. First treatment I did was a facial and light peel. Outcome was great! Just did a TCA peel and can’t wait to see my results!"

"I am a member with them, I really like their serviles, they listen to the cliente what I really apareciste. Thank you Mayela for my facial! I am so happy with my treatment."