Michaels

"I’ve shopped at Michael’s for years, and I’ve always been happy with my experience. But I was at the Bee Caves location this week, and was blown away by the kind, attentive, and highly skilled young man who assisted me with a framing project in the framing department. His name was Peyton. I believe he may have been the department manager. Not only was he extremely professional, courteous, and had a great eye for detail, but he was also very patient and understanding as I looked through the multitude of options for my project. Once I made my decision, he quickly expedited what I needed, helped me check out, and I was on my way much sooner than I ever expected. Thank you so much Peyton, and congratulations to Michaels stores for employing such high caliber staff. Well done!"

"I've never got any framing done, but I am not at all surprised that the other reviews said not to get it done here. Regarding the framing side of things though I've walked by there a half dozen times and no one is ever there, and if you manage to wave someone down they say one minute then take ten minutes to come over only to tell you they don't know where something is. The biggest problem here is the products, prices, and employees... and the bathrooms/store is pretty gross/dated too. So basically the whole store lol. The employees are all really nice at least from what I've seen and experienced, but no one really knows anything about art or crafts or paints, or where anything really is. Like nothing at all. They take a really long time to find out and it does seem like they really want to help but if I were someone who didn't know anything at all about how to paint or create a project I wouldn't come here looking for help. You may get lucky though... Back ten or fifteen years ago I came to Michaels all the time for school projects, and the employees were these like grandma types that just knew everything about anything you were trying to do. You didn't know the exact name of something but could describe it and they could find it in an instant. That's really not the case anymore though. Prices: Mother of God these prices are out of control! I typically like to buy paper, or canvas materials in stores because shipping accidents and poor handling are so common these days but man there's like a 50% mark up for the lowest quality canvas here vs. Amazon. At least Target and Best Buy Price match this place... nope! Products: There are a few items in here specifically their standardized frames and larger bulkier wood items that I likely would buy here just because shipping would be a nightmare, but as far as the art supplies go especially when it comes to paint, markers, brushes, canvas's, and on the left side of the store as well as the middle it's all pretty junky. Like lowest of the low in terms of quality and brands. With prices that if looked up on Amazon you would literally see the same product for 30% cheaper. Everything to be completely honest though is pretty bad in terms of overall quality though. Just lots of cheaply made items being sold for ludicrous prices. I'm really not sure how much longer stores like this are going to be around, it seems like they should have already gone bust a while ago. The stores themselves and even this location which is in a nice area is really really dated. Like Walgreens and CVS levels of dated to where they haven't changed anything including those white vinyl tiles. Restrooms are disgusting as you'd come to expect. There are also large ladders/stairs leading to high up areas that are in the corners of the stores making it basically impossible to get to items, but also kind of seems like a safety issue too. That being said I think the store might be able to repurpose itself as a more crafty dollar store type of place, but it's not going to survive at the pace it's currently going at. I've seen maybe three other customers in this place every time I've come in. There are more staff than customers so you know they are just losing money left and right. That's it for this review! Peace!! -DD"

"I was looking for a unique photo frame and they had it. I always purchase my photo frames and etc with them. The cashier was nice, polite and inquired if I'd found everything successfully."

"I love it, the store is clean and very organized! The cashier was so professional and sweet. Took the time to register me for coupons and promotions. Also explained to me where to find coupons in the App."