Hampton Inn & Suites Dallas-Arlington North-Entertainment District

"Room is spacious and appears nice, don’t look too closely though. The shower has mold, fixtures falling off the wall and the shower was either scolding hot or ice cold. No in between. Room service has not attended the room and the coffee was not replenished. When I called down to the front desk, I was asked to go down and get it myself. I’m normally pretty agreeable and will avoid a complaint, but this needs addressed."

"Don’t be lured in by the extremely cheap rates this hotel offers. This hotel should not be attached to the Hilton brand. Very outdated room, mold in the bathroom, non-functional TV.. Those are just a few of the characteristics this hotel displays. Moving on we experienced the worst hotel breakfast experience we’ve ever had during a stay at a Hilton property. This hotel needs a complete restoration and remodeling project. The staff on the other hand was very helpful and seemed to be the only good quality this hotel offered other than a good location. Overall very disappointed with the Hilton brand after staying here."

"I was very pleased with my weekend stay this hotel. The room was very spacious with several sitting options so that you won't be stuck sitting I bed or an uncomfortable chair. The room and hotel were clean upon our arrival. The breakfast is good. It is an easy commute to AT&T stadium and Globe Life Field. I loved the convenience of the digital check-in and key. Overall it was a pleasant stay."

"This hotel was the cleanest I have ever seen and no musty smell that you get in hotels. The rooms were very spacious. The bed was not on the wall and you had plenty of room to walk around. The bathroom was huge. Biggest sink I have seen. The breakfast had multiple choices and everything was fresh. The location is close to many restaurants and AT&T stadium. Great stay, I would stay there again."

"This place was an absolute disgrace. I will post pictures of the mold in the bathtub and the black on the walls. It was disgusting and a health hazard. I assume they were trying to do some sort of renovation, but they did not make me aware of it and they charged me full price for a room that had black on the walls, mold in the bathroom, no closet doors, tiles pulled off of the bathroom around the tub and walls, which again showed mold. I went to the front desk several times and asked for manager, but conveniently there was never a manager around. The people working the front desk did not offer to switch my room, they did nothing to offer to help me. The front desk told me to write an email to the main headquarters and somebody would get back to me immediately. Well it’s been three days and nobody’s gotten back to me. If I had the money to go to a different hotel, I would’ve done it but unfortunately all my money was tied up in this Hampton Inn, so I was stuck there and had no other place to go. This place is a Health hazard and absolutely disgusting. And as much as I’ve sent emails and tried to speak to managers, I’m guessing no one will ever get back to me. This place is pathetic. 11/20- no one returned my calls or responded to my emails. I finally got a hold of Teddy. Apparently Teddy is the manager of the hotel and Teddy reports to no one. You cannot go any higher than Teddy, even though he’s not the owner of the Hampton Inn he reports to no one so you can’t go any higher than Teddy. Teddy told me the walls as you saw in my pictures that’s part of the paint and the way the walls are painted so people mistake it for dirt but that’s actually paint. You look at my pictures and be the judge . He told me there was nothing he could do to help me no refunds he could give me some points, but the points really wouldn’t be worth anything. He wasn’t willing to listen to me he kept telling me I was raising my voice which I wasn’t yelling I could, but I was annoyed. This place is pathetic. Their management is horrible"