Massage Envy 8211 Texas 151, San Antonio, TX 78245

"Booked a massage here for my wife for christmas, 90 minute massage with all the add-ons came out to $160 or something like that. Today my wife texts me that she had to pay for her own massage because they "didnt have a credit card on file." Yeah I had to put a credit card in order to book the massage, im mad at this point. I call and the call is answered by an answering service located in a foreign country, the person helping me is rude, useless and I can barely understand her, If I didnt book online and this is how I had to book they would have never gotten my business in the first place. She tells me that they will not refund my wife and charge me instead even though I had put a credit card on file and this is 100% they're fault, this is ridiculous my wife paying for her own christmas present. I ask to speak to the manager and she tells me that the manager is in a meeting, I ask to speak to just somebody on location and she says they dont transfer to the location. So she says that she can have the manager of the location call me back, yeah im not holding my breath. Of course she didnt call. First and last time massage envy will ever get my business please believe. They cant even handle the most basic of customer service even when they are at fault."

"**Update - after posting this, I was contacted by a representative of this location and was refunded my money. I changed my original post from 1* to 3 since it was a lot of going back and forth but I am appreciative of their actions to resolve this issue. I joined the Membership last year to get massage services to help with my back and neck. I had 2 amazing therapist there but due to my schedule and the therapist leaving this location, I was no longer able to get the services I was needing or preferred (female therapist/firm to deep tissue massage/after 5pm or weekend due to my work schedule). I was patient in trying to go to their Alamo Ranch location, but they also could not meet my needs/preference. I decided to unfortunately cancel so I can go somewhere else, but when I asked for a reimbursement of my money that had been pulled out of my account for a reimbursement, I was told no because I had cancelled. I was also told that I could go to another location to use my credits, but the other locations are on the other side of San Antonio. Be aware before you join their membership to save, they can trap you in and keep your money. They also stated they are short staffed at this location so be careful they can meet your needs before joining their membership."

"My husband gave my sister and I gift cards for 1 hr massage and another hr for anything we choose such as facials or ect. But when i booked my appointment over the phone they have a calling center that has no idea what my gift card was about so they only booked us 1hr massage. The massage was like blah, my husband with no experience does a way better job rubbing my feet and back. All he did was use lavender lotion and made my shoulder pop out of place to where my shoulder is in pain now. Never again if your looking for a relaxing cucumber facial treatment look else where cuz this place rushed my hour massage."

"They need to do a better job with scheduling. The person on the phone used terms of this week and I come in on this exact week and it's the next week. This isn't the first time this has happened and some of us have very busy work schedules. I spend a lot of money here.. thousands!!! The LEAST they could do is schedule properly with the limited availability they have."

"Honestly I’ve been with massage envy for a long time and I never had an issue till recently. I updated my card on membership like usual tried to make a payment but was told it failed so I waited and still nothing. I kept getting phone calls telling me I had to update to my card and wasn’t charged for three months! Then up out of the blue was charged for three months ! I don’t even have the money at the moment and how is that even possible if I didn’t update my card or did the reps just lie. Honestly message envy went to trash after Covid. Basically stole 195$ plus my left over services which is another 200$ from me. Thanks."