Life Time

"We were previous Lifetime Members for over 5 years. We decided to cancel our membership 6 months ago. I was told I needed to go into the location to cancel which I did. I just looked out our card statement 6 months later and we were charged $460 for the last two months. I was obviously confused so I called the location. After speaking with the “concierge” associate and reiterating that I did indeed cancel my membership I was told there was no record of cancelation and that they actually put our membership on a 6 month hold which I did not agree to. Furthermore they had no record of who put my membership on hold. After asked once again for them to cancel the membership and in receive my money back for the past two months I was told “it is not possible” to receive my money back. If you decide to get a membership with this company I would be VERY careful about checking your card statements and keeping records of everyone you speak with. Because at the end of the day “that’s not their responsibility”."

"I have been a member of Life Time for a long time and have worked out in a lot of different locations throughout the country. By far this one is the best ones I have worked out at. The weight room floor has a layout that makes sense with extra of the popular machines. Each of the locations with the same floor plan should follow the same layout as the Mansfield location."

"I had a membership in 2022-2023, my last payment was January 2023 then I cancelled then. Why am I being charged January 2024? It makes no sense and I can't get in touch with anyone about this charge. I have the email proof that I cancelled my membership. They make it seem like they have all these amenities but they dont follow through. I initially made my membership for the kids club and for the swim classes. But every time I emailed to book the swim lessons, I never got a response. Finally months later they told me that the swim instructor was on leave or something, connected me with the new one, and she never answered my emails as well. My kids never got their swim lessons. You can leave the kids in the kids club and they say if they cry for 15 min they will call you. But at times they would call as soon as I dropped the kids off. They really don't commit to the value that they say they do, yet feel comfortable charging you after cancelling."

"They offer a variety of classes and the performers (instructors) are mostly accepting and giving modifications if needed for those who have injuries or less fit."

"As a new member, I have been really impressed. The staff is super friendly. The equipment is plentiful, clean, and in good working order. The pickleball courts are the best around. I can’t wait to use the pool and saunas (both wet and dry) and I was pleasantly surprised to see items in the cafe were maybe $1-$2 cheaper than on the outside. I’m told they are going to change the Silver Sneakers hours after the first of the year. I’m not sure why. Even though I’m not paying for my visit, they are still getting reimbursed just the same. Maybe those seniors are too wild and crazy. As nice as the pickleball courts are, there is hardly anyone playing which makes open play a little difficult. Overall it’s a beautiful place to workout."