Sally Beauty

"Just left the store and the two staff members were beyond amazing! My 3yr old was not feeling the most cooperative and they helped entertain him so I could get my shopping done, while answering my questions! Amazing customer service"

"I use to go here regularly because one of the associate’s, ally was the best. She always answered my questions and gave me amazing advice. I found out today she’s quitting because the new manager there is discriminating against her. I won’t be returning to this Sally’s. She was hands down the best employee there. I hope HR finds out about this."

"It should not be so hard to return shampoo and conditioner that makes my hair greasy for either an exchange or refund. The front lady told me she couldn’t give me a full refund and didn’t know how to do an even exchange. She also told me she couldn’t call corporate because they were not open on a Saturday. I’m on the phone with them right now so they are open and she lied. But it’s a bit ridiculous I have to go to the trouble of doing her job to resolve a return issue. I won’t be going to Sally’s anymore after this experience. I will buy my products online. The cashiers need to know the difference between even exchanges and returns. They also need to be able to resolve return issues by calling corporate instead of making up lame excuses that they aren’t open over a weekend. They lost my business and I guess that’s why this location and others have only 2 stars including corporate. Won’t go back and their products ruin your hair. I’ve tried several.Even corporate could not resolve this issue because the original person who did the transaction didn’t know the difference btwn an even exchange and a return so she processed my products incorrectly. They still can not give me a refund and I will escalate this to the top. This company and all Sally’s stores have 1-2 stars what does that tell you? They will go bankrupt soon bc no one will put up with this sort of customer service. Oh and I spent an hour on the phone with corporate."

"Convenient location right in Cross Roads This location is actually between Starbucks and The UPS Store on 380 in Cross Roads, it is not near Preston Road near Prosper. The map pin should be getting updated, the store said they're working on getting it fixed and I've also submitted a correction to Maps. (Map pin has been updated and is now correct)"

"I went into the store to purchase hair supplies. My experience was less than desirable. 1. I went to pay with a $100 bill and they could not provide me change. I reduced my order so that I can use the $20 bill I had instead. 2. I was juggling an active toddler and my purchases. I had an empty Starbucks cup that I asked if they could throw away. Apparently their trashcans were full and would not accommodate my 1 cup. In isolation this is bad customer service. Coupled with the vibe I was getting from 2 of the 3 employees, it made the experience more significant. I'll spend my money where it is better received. I will NOT be returning."