Massage Envy

"I did the 90 min medium massage from head to toe by Chantelle and It was GREAT. I definitely would recommend her. I was greeted as soon as I walked in and taken straight back after being checked in. Lobby and room was clean. Will be returning."

"My massage therapist Ashleigh was amazing, disappointed that my 90 minute massage was only 65 minutes as they bring you back 10 minutes late and then have you undressed so they don’t get started for about 15 minutes and then dismiss you 10 minutes before the massage ends. Would’ve been a five star and I got 90 minutes of massage that I paid for"

"Enjoyed my massage even though I booked a 1 hour massage but only got about a 40 min massage."

"I scheduled 2 one hour massages for myself and my friend. My friend said her massage was wonderful except for the fact her masseuse talked the entire time. I wish I could say the same for mine. Now granted I did not say anything at checkout because what could be done but I was totally disappointed with my massage. I feel as if I wasted a credit that I can't get back. My masseuse was Erick and I don't know if he new or what but my entire massage was basically him just gently rubbing lotion on. I scheduled a firm relaxation. Now in his defense I receive massages on a regular basis and expect it to be at least decent. Front desk was nice, room clean but that's it at this location. Soon as I get home to Beaumont I will schedule another one."

"I scheduled (2) 60-minute massage appointments for 1P on August 5, 2023 for my friend’s birthday. We were super excited about spending some time at the spa to celebrate her special day. On the morning of our appointments, I got a text from my disappointed friend stating that she was just notified that her appointment was cancelled because the therapist was out sick. When I called to speak with someone, I asked if they had anyone else that could do her massage or if we could get an appointment for the following week and of course they were completely booked. I was told that her appointment was cancelled, but they would see me at 1P. I informed them that I would not be coming as this was intended to be a girls day at the spa for my friend’s birthday. The associate told me that there would be a $25.00 cancellation fee. I asked to speak to the manager and I was transferred to Amber. Before, I could even discuss my concern, she stated that she was aware of the situation and I would not be charged any cancellation fee. Further, she said that she had spoken with the business manager, Brian Page, before he left. If the management team was aware of this situation, why were they not proactive in finding a viable solution to this situation? They did not any real effort to fix the situation so that my best friend could have her relaxing day at the spa. I have been to different Massage Envy’s on multiple occasions and never have I been so exasperated by them. My friend and i have an appointment at The Sandford House Spa in Arlington, TX to once again try to celebrate her birthday. I have also been here before and they have amazing therapist and it has more amenities than Massage. Because of this debacle, I have decide to take my business elsewhere"