JOANN Fabric and Crafts 11655 Bandera Road, San Antonio, TX 78250

"I have been a Joanns customer for over 20 years. I have worked retail for over 20 years. I have been sewing and crafting for a long time as well, and Joanns is one of few craft stores in the suburbs. I stop by here about once a week for sewing supplies. This particular store has looked like $hit for the past few months. Because I have worked retail for a long time, I understand staffing issues, payroll, scheduling, etc….but this store is sad compared to the other location near San Pedro. There are carts and boxes in the aisles full of stock that needs to go on fixtures. The lighting is dim because there are multiple light bulbs out. I live closer to this location, but I now drive further to the other location because it is organized, clean, bright, and stocked. These pictures were taken before 10am."

"This is the dirtiest, most disgusting Joanns I have ever visited. From the simplest things, like sweeping and mopping, to the most expensive fabrics in the store laying on filthy floors. I will never shop here again."

"No customers were at the fabric desk. I needed to ask about a price on a bolt and a single male was standing there with a phone to his ear not speaking. I waited about a minute for acknowledgment which I did not receive. And I asked him if he worked at the store and he said "unfortunately I do". He told me he would be with me in a moment. I waited 3 to 4 minutes. He stood there not speaking and held the phone up to his ear not talking and all I wanted to know was the correct price on a bolt of fabric. I finally threw the bolt up on a box and walked out of the store. This store is worse than the store on 410."

"I had issues in the store but WILL shop with Joann still because the customer service line makes up for it. 1. The male manager is not helpful to his employees and would not help a young lady trying to handle my return. He gave subpar guidance and walked away 2. If you pay online using PayPal they will ONLY give you store credit, which is stupid 3. When they do give you store credit, be careful because they use cards that already have the pin wiped off, and guess what? Some stranger got to use my store credit. $143 gone, or so I thought. THEN I called Joann customer service, and they were the friendliest people and were able to help me with my order and redeem my gift card."

"I stopped by to look for a cushion to make car rides more comfortable for my dog and they did not disappoint. They also have some of the cutest fleece patterns. I know my dog certainly appreciates it."