Kroger

"Unpleasant Experience at Kroger I am writing to express my deep disappointment regarding an unfortunate incident that occurred at your establishment on the 18th of December. My mother, a loyal customer, visited the store to purchase groceries, which included a bag of grapes. Upon returning home, she discovered that the grapes were missing from her bag. Given the late hour, she decided to address the issue the next day due to a scheduled doctor's appointment on the opposite side of town. Regrettably, the experience that ensued was disheartening. When she informed the store manager about the situation, she was met with a disapproving glare, as if she were attempting to deceive the store over a four-dollar item. To resolve the matter, my mother had to return to the specific register where the grapes were purchased. After explaining her situation to a worker, the grapes were located. Unfortunately, the entire incident unfolded without a genuine apology from the store or its staff. The lack of courtesy, respect, and basic customer service is deeply troubling. This incident tarnished the shopping experience for a customer who had just spent over $100 at your store. The insensitivity displayed by your staff is unacceptable, especially towards an elderly customer. I implore you to address this issue promptly and reevaluate the training provided to your staff in terms of customer relations. Such treatment is not only disheartening but also reflects poorly on Kroger as a reputable grocery store. I sincerely hope that corrective measures will be taken to prevent similar incidents in the future. As a concerned customer, I urge you to prioritize respectful and courteous customer service to maintain the trust and loyalty of your clientele."

"They want customers to do self checkout I think that is unfair.And any ad merchandise needs a digital approval.What else will they require? I do have other options.With all the customers shopping I just want to purchase goods & go home safely.When you have to go to three different stores it requires more time traveling.Have they reviewed the crime rate in Houston?I guess profit is more important than customers safety."