H-E-B

"The selection of products on shelf was sufficient for a Monday morning, by no means were the shelves totally stocked but sufficient for the items I needed. The reason for the low score is because Everytime I am in the store the people doing the shopping for online orders are always blocking the isles with the large basket things they have to put the orders on, and most of the time they are in the way when they decide to bag the items why can't this bagging b done in the grocery holding area that has been added in the store? The ones that take the groceries out to the cars are very rude. They scoff or give dirty looks because customers are coming in the door and getting in their way...as I have told a few of them..."if you would use the exit doors like us customers do...this wouldn't be a problem" Also they tend to just walk out in the middle of the street until they get to the auto they are going to. I do like the renovations that have been done inside the store...it looks very nice, I don't however care so much for the smaller store. I travel to the larger stores when I need a good amount of groceries because this store is restricted on the amount of items offered. Also the meat area is lacking the same-day sale items where other stores offer this, headquarters should know el campo is not full of upper crust people. . .most of their/your customers are barely scraping by. Customers in this area need the option to purchase same day sale items not just the ground beef area but all of the meat area. . .(roasts, ribs, pork chops etc.) I also get very discouraged at all the HEB stores for not ever having enough cashier's open, not having enough baggers, not offering to cary groceries out for customers it's crazy how lacking the HEB franchise is so lacking in customer service in so many ways. I will say out the el campo store the front management is also very poor. They will not lead by example, nor should they chastising the cashier's in front of customers...also if you are going to offer self check outs then please put in more and a area to have more than 10 or 15 items. I have several times had maybe 20 items in my cart and I go to the self check out because only 1 or2 lanes are open for full service check out and the lines are 5 customers deep...with over flowing carts...and the front(short latina with exceptionally bright lip stick) lady manager has very hatefully walked and told me self check outs are for small orders...ahhh yes I know but you don't have enough cashier's to take care of the customers already...the self check out has only 1 or2 guests besides me. So exactly why is my so few of extra items a problem. I have also told her on a few hours occasions that a good manager would get on the register to help...but no she would rather fuss at, chitty chat, or just tap tap tap on a handheld device. I hope some of my thoughts will get a serious thinking about and possibly become a reality... Thank you for your time Robyn Duffie"

"Really liked the store. Very well stocked and very good prices on a lot of things. Produce was good too. I'm liking HEB a lot and I'm from up North where there are no HEB's. I'm glad El Campo has such a good store."

"Decent meat prices, good quality veggies. But it is always a mad house Super crowded. *** New Update 8/5/2023*** The store is a insane cluster, to much going on. People just standing in the middle of the isles, cutting you off. We still had to shop to different stores to get good deals."

"We do not live in El Campo, but come here often for doctor appointments. This H-E-B store is always so well arranged and clean. For a small town store we think it is managed very well. It is our one stop location for groceries and food items."